Given their scale, it is no surprise that Whiplash has strong partnerships and enviable rates with all of the major carriers. But low costs weren’t enough for their customers. Great brands like Betabrand choose Whiplash because they believe in Whiplash’s ability to augment the great experience that Betabrand delivers to its clients.
In the world of international shipping, great logistics is not enough.
Passport has delivered two unique solutions for Whiplash’s clients: high-touch customer service and an end-to-end landed cost solution.
When you ask a brand what they think about international shipping, they’ll say, “it stinks”. When you really dig in, what you learn is that the logistics is great, but the experience is lacking. Bad information design, dead tracking numbers, missed “door tags”. Those and other issues create considerable cost for retailers, as well as cost and blame bestowed upon 3PLs.
Passport takes over customer support for international shipping. Each Whiplash retailer gets a branded tracking experience which helps them with remarketing. More importantly, on that page is a big “Contact Us” button. Now, all “Where is my order?” questions route directly to Passport, saving brands and 3PLs meaningful cost and headaches.
Of course, when brands trust that international shipping will just work, they are more apt to invest in opening new markets, and spending to acquire global consumers.
Accurate timelines from your carrier
Last-mile delivery partner and tracking number surfaced
On-page support lets Passport handle shipping questions
Plenty of Whiplash’s retailers have products that are over $30, which is the delineation point between brands that have customs issues, and those that don’t. Having a package stuck in customs creates three major issues
When you ship with Passport, all software and customer support are bundled into your postage price
Within Whiplash’s tech stack, Passport functions the same as any other listed carrier. We’re integrated into their TMS; their clients can create the logic for all DDP shipments to get our label; and we pick up parcels daily. There is no integration work needed.
As far as their clients are concerned, Passport offers a similarly lightweight solution. Branded tracking pages are hosted on our site (a parcel’s tracking link will be brand.passportshipping.com/12345). And if they want a duty and tax solution in their cart, we’ve built custom apps to make integration seamless.
Within 3 months of launching, Whiplash proactively introduced Passport to existing clients, and is now training their team in how to offer the Passport solution to their entire customer base.
Passport enhanced the international experience for Whiplash and its clients.
Welcome to Passport! How can we help?
− Passport Shipping team