Service Alerts

Last updated: October 6, 2022

Passport is committed to helping our customers navigate changes to international shipping. We have put together a page with detailed service disruptions to all countries. Please check this page regularly to stay updated with the latest developments.

For our brand partners - Please turn off shipping to all countries where international service has been suspended. These shipments will not leave the United States until the suspensions have been lifted, and in some instances, may be returned to sender. See the complete list of country suspensions below.

If you have questions or need assistance, don't hesitate to contact us via the help button below.

New Service Updates: October 3 - October 7

We know there have been many countries where service suspensions have been lifted in the past couple of weeks. We've compiled a document here with a complete list of countries that have come off the suspension list to make reconciliation a little easier.

 

Canada

Delays Due to IT Backlog

Canada Post has advised of a backlog of parcels due to IT Systems maintenance work in Toronto. Parcels are being diverted to Montreal to assist with capacity and processing. Some delays should be anticipated.

 

United Kingdom

DDU Delays Due to Strike

Royal mail has advised of a planned worker strike as a result of wage disputes. Postal workers will strike on the following dates: October 13th, October 20th, October 25th, and November 28th, 2022. Additional Strike action is also forecast throughout October and November 2022. DDU Delays should be anticipated during the strike.

 

Thailand

Delays Due to Holiday and Inclement Weather

Thailand Post advises that due to national holidays on October 13th and 14th, postal services will be closed. Some delays should be anticipated.

Additionally, due to recent storms and flash flooding causing unsafe conditions, parcels to Thailand are experiencing delays. The following postal codes are most effected: 10XXX, 11XXX, 12XXX, 13XXX, 14XXX, 15XXX, 16XXX, 17XXX, 18XXX, 24XXX, 25XXX, 26XXX, 30XXX, 31XXX, 32XXX, 33XXX, 34XXX, 35XXX, 36XXX, 40XXX, 41XXX, 42XXX, 44XXX, 45XXX, 50XXX, 60XXX, 61XXX, 62XXX, 63XXX, 64XXX, 65XXX, 66XXX, 67XXX, 72XXX and 73XXX.

 

Destination Country Scanning Issues

We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 

This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, Singapore, and Russia.

Service Alert Updates

Partial or Full Service Suspension

The following countries have shut down service for some or all of the country.

Partial Service Suspension

Please Turn Off DDP Service to the Following Country

Ukraine

Effective April 29th, 2022, we will suspend international DDP mail acceptance to Ukraine, where transportation is widely unavailable due to widespread cancellations and restrictions into the area. DDU service is still available to Ukraine, however delays of 3 to 4 weeks should be anticipated.

Full Service Suspension: Please turn off shipping to the below areas.

The Postal Service will continue to accept and process mail destined for these countries; however, these parcels will be held within the United States’ postal network and delivered only once service is restored.

Afghanistan

Effective August 20, 2021, the Postal Service will suspend international mail acceptance to Afghanistan where transportation is unavailable due to widespread cancellations and restrictions into the area.

Belarus

Effective July 22, 2022, the Postal Service™ will temporarily suspend international mail acceptance to Belarus until further notice, due to unavailable transportation as a result of widespread cancellations and restrictions into the area.

Bhutan

Effective July 23, 2021, the Postal Service will temporarily suspend international mail acceptance to Bhutan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Brunei

Effective May 22, 2020, the Postal Service will temporarily suspend international mail acceptance to Brunei, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Chad

Effective October 15, 2021, the Postal Service will suspend international mail acceptance to Chad, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Cuba

Effective April 07, 2020, the Postal Service has suspended service to Cuba due to the unavailability of transportation until further notice. Post offices will remain open to provide electronic services, postal payment services, and services on behalf of third parties. Postal workers will continue to comply with the safety measures implemented by the Cuban government.

Laos

Effective November 27, 2020, the Postal Service will temporarily suspend international mail acceptance to Laos, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Libya

Effective September 17, 2020, the Postal Service will temporarily suspend international mail acceptance to Libya, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Mongolia

Effective April 01, 2020, the Postal Service will suspend international mail acceptance to Mongolia, where transportation is unavailable due to widespread cancellations and restrictions into the area due to COVID-19.

Papua New Guinea

Effective October 08, 2021, the Postal Service will suspend international mail acceptance to Papua New Guinea, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Russia

Effective March 11, 2022, the Postal Service will suspend international mail acceptance to Russia, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Samoa

Effective March 05, 2021, the Postal Service will suspend international mail acceptance to Samoa, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Solomon Islands

Effective December 10, 2021, the Postal Service will temporarily suspend international mail acceptance to the Solomon Islands, where transportation is unavailable due to widespread cancellations and restrictions into the area.

South Sudan

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to South Sudan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Syria

Effective June 11, 2021, the Postal Service will suspend international mail acceptance to Syria, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Timor-Leste

Effective April 07, 2020, the Postal Service will suspend international mail acceptance to Timor-Leste, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Turkmenistan

Effective May 22, 2020, the Postal Service will temporarily suspend international mail acceptance to Turkmenistan, where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States. 

Yemen

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to Yemen, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Delays

The following countries have warned of delivery delays.

Aruba

9-26-22

Post Aruba advises that the postal workers union has called a strike, effective September 26th, 2022 until further notice. As a result, DDU delays are to be expected.

6-30-22

We have been advised of severe storms in Aruba. Due to the weather conditions, delays of 1-2 weeks should be anticipated.

Australia

9-22-22

Australia Post advises that processing times and tracking event scans are currently delayed on the Australia Post website, though parcels are still moving and delivering. Data for Australia post is still transmitting, so we recommend utilizing your Passport tracking page as the source of record. Due to ongoing processing issues, parcels to Australia are experiencing delays of approximately two weeks beyond original delivery estimates.

Additionally, we have been advised that on Thursday the 22nd of September, Australia will hold a National Day of Mourning to commemorate the life of Queen Elizabeth II. Postal services will not be conducted on this day and some delays may be expected.

9-8-22

Due to an unprecedented amount of limited inbound air transportation availability for cargo, as well as a corresponding backlog, parcels to Australia are experiencing delays of one to two weeks beyond estimated delivery dates. Australia Post Advises that processing times and tracking event scans are also delayed. We are working hard to arrange alternative transport options, however significant delays are ongoing and should be expected to continue. 

8-26-22

Due to limited inbound air transportation availability for cargo, as well as a corresponding backlog, parcels to Australia are experiencing delays of one to two weeks beyond estimated delivery dates. We are working hard to arrange alternative flights and travel lanes, however delays should be anticipated for all service levels.

8-11-22

We have been advised that due to a limited amount of inbound air transportation and a corresponding backlog, parcels to Australia are experiencing delays of one to two weeks. This is expected to continue for the next several weeks while cargo space remains limited.

7-28-22

We have been advised that due to a limited amount of inbound air transportation, DDU parcels to Australia are experiencing delays of one to two weeks.

7-14-22

We have been advised of heavy flooding and inclement weather conditions in Australia, particularly in the area of New South Wales and Sydney, causing delays within the following postal code areas: 2747 to 2759, 2765, and 2775.

7-7-22

We have been advised of heavy flooding and inclement weather conditions in Australia, particularly in the area of New South Wales and Sydney. Delays of 1 to 2 weeks should be anticipated.

5-12-22

We have received reports of severe flooding, particularly in the area of Queensland, which are causing hazardous transportation conditions. Storms are forecasted to continue through the end of the week. Delays should be anticipated.

4-19-22

Weather conditions across NSW and Queensland are causing delivery delays for items coming in and out of those regions. This will affect local transportation of shipments, as some areas may be impassable due to local flooding. While every effort has been made to move parcels to a safe location prior to flooding, it is possible that some items may have become damaged or lost.

Austria

7-21-22

We have been advised of IT system issues, which are affecting the air transit time for shipments to Austria. Some minor delays of inbound parcels should be anticipated.

7-7-22

Local officials in Austria have reported severe flooding which has lead to mudslides, particularly in the area of Wernberg and the Carinthia region. Due to the unsafe conditions, some roadways in the postal code areas of 9000 to 9922 may be impassable. Delays should be expected.

Bulgaria

5-10-22

We have been advised of a Cargo Transportation strike in Bulgaria, which is impacting transit times. Workers have set up road blockades in several cities to protest rising fuel costs and adverse working conditions. Additional road blocks and transportation delays are likely until the strike ends on May 18th, 2022.

4-16-22

We have been advised of a cyberattack on Bulgarian Posts on April 16th, 2022 which has led to the shutdown of all IT systems of the organization. Experts are working to resolve the situation, but no anticipated timeframe for the system’s resumption has been communicated. Delays should be expected.

Canada

10-7-22

Canada Post has advised that due to IT Systems maintenance work in Toronto, parcels are being diverted to Montreal to assist with capacity and processing. Some delays should be anticipated.


09-29-22

We have been advised that due to the effects of Hurricane Fiona, Parcels bound to the following provinces may experience delays: Nova Scotia, New Brunswick, and Prince Edward Island.

09-19-22

Canada officials have announced that Monday, September 19th will be a bank holiday which coincides with Queen Elizabeth II’s state funeral. Delivery of mail and parcels will resume on Tuesday September 20th, 2022. Some minor delays may be anticipated.

08-11-22

DDU delays continue to be expected for parcels headed from the New York JFK ISC to Canada due to reduced shifts at Toronto Customs. Parcels are being redirected to Montreal to help reduce delays. 

07-28-22

Air transportation delays from the Los Angeles ISC processing center to Canada are causing some longer than usual transit times. Additional capacity has been added, but some DDU delays should be expected for parcels shipping out of California.

04-14-22

The LA ISC is experiencing a severe backlog of parcels. These delays are slowly beginning to clear but are causing export delays on packages routed through the LA ISC, especially to Canada. This has led to delivery delays past the original estimated delivery date.

Cayman Islands

9-26-22

Cayman Islands Postal Service advises the government issued a hurricane alert due to the approach of Hurricane Hermine. As a result, all post offices in the Cayman Islands have delayed their operations until the storm subsides.

Chile

9-16-22

We have been advised that due to a federal holiday, parcel delivery services and customs clearance will be unavailable from September 16th through September 19th, 2022. Some minor delays should be anticipated.

7-20-22

Correos Chile has reported heavy flooding and inclement weather conditions in Chile, which may cause transportation delays due to blocked roadways.

China

7-11-22

Macao Post advises that most government bureaus, except those providing urgent and essential public services, will be closed for a week beginning July 11 as part of strict COVID-19 epidemic control measures. DDU Delays should be anticipated.

5-13-22

China Post advises that to prevent further transmission of COVID-19, the processing of inbound mail is temporarily affected at Shanghai, Changchun, Beijing, and Yanji mail processing centers until further notice. Inbound mail received by these offices of exchange cannot be processed or transported to sorting centers/delivery offices. Parcels are being held in isolation for a period of 4 to 11 days prior to processing. This is causing severe delays processing, transiting, and delivery of inbound mail, as well as updating of electronic messages and responses to online customer inquiries.

5-6-22

China Post advises that to prevent further transmission of COVID-19 the processing of inbound mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centers until further notice. Inbound mail received by these offices of exchange cannot be processed or transported to sorting centers/delivery offices. Parcels are being held in isolation for a period of 4 to 11 days prior to processing. This is causing continued delays processing, transiting and delivery of inbound mail, as well as updating of electronic messages and responses to online customer inquiries.

Cyprus

7-28-22

Due to a reduced number of flights, local authorities have advised that there are currently delays of the delivery of inbound parcels to Cyprus.

Ecuador

4-29-22

Due to changes within the Ecuadorian postal system, letters and parcels destined for Ecuador have been significantly delayed. Consumers and business shippers should consider lengthy delivery times when making commitments to recipients in Ecuador as the backlog continues to clear.

France

7-21-22

French carrier Colis Privé advises that they are experiencing transportation delays due to wildfire conditions and limited staff availability. Some areas may be unreachable at this time due to the unsafe conditions.

6-7-22

We have been informed by French union sources that postal workers at the sorting centers in Saint-Nazaire, Pornichet, Montoir-de-Bretagne, and La Baule Bertho will go on an indefinite strike beginning June 7th, 2022. Delays should be anticipated.

Germany

6-6-22

Germany reports severe rain storms in the southern and western parts of the country on June 6th, 2022. These severe conditions are affecting localized ground transportation, as well as access to some businesses. Delays are likely.

Greece

7-21-22

Ongoing wildfires and emergency response are affecting the delivery of shipments in select areas of Greece, where some locations are inaccessible due to unsafe conditions. Delays should be anticipated within the following postal codes: 15236, 15349, 15351, 15344, and 19009.

India

7-21-22

We have been advised that due to limited availability of transportation, shipments to India are experiencing delays of 1 to 3 weeks.

Italy

9-15-22

Poste Italiane has advised of a one day postal worker strike on September 12th, 2022. The strike was called to dispute working conditions. Services have returned to normal, however some minor delays are likely.

4-15-22

We have been advised by Poste Italiane that Postal employees in Ancona and Veneto plan to strike on April 15th and 16th. The strike has been called due to staff shortages and deteriorating working conditions. Delays in postal services to Italy should be anticipated.

Jamaica

5-6-22

Jamaica Post has advised that due to ongoing IT issues, they are currently experiencing delays in the delivery of mail and parcels to Jamaica. Delays of 7 to 10 days should be anticipated.

Japan

09-23-22

We have been advised that due to inclement weather conditions caused by typhoon Nanmadol, parcels to Japan are currently experiencing delays of up to one week.

Morocco

8-1-22

Following the introduction of new customs regulations, delays have been experienced in the customs clearance of international postal items to Morocco as of August 1st, 2022.

New Zealand

9-26-22

We have been advised that on Monday the 26th of September, New Zealand will hold a National Day of Mourning to commemorate the life of Queen Elizabeth II. Postal services will not be conducted and some delays may be expected.

9-8-22

We have been advised of technical issues at NZ Post which are currently causing delays. This delay also affects transit times to the Cook Islands, Kiribati, Nauru, Niue, Pitcairn Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna and Samoa.

8-26-22

Due to an unprecedented amount of limited inbound air transportation availability for cargo, as well as a corresponding backlog, parcels to New Zealand are experiencing delays of one to two weeks beyond estimated delivery dates. We are working hard to arrange alternative flights and travel lanes, however delays should be anticipated for all service levels.

8-11-22

We have been advised that due to a limited amount of inbound air transportation and a corresponding backlog, parcels to New Zealand are experiencing delays of one to two weeks. This is expected to continue for the next several weeks while cargo space remains limited.

7-1-22

Effective Friday, July 1st, 2022, the Postal Service™ will resume acceptance of mail destined to New Zealand. Expect delays as the backlog begins to clear.

5-13-22

Due to ongoing limited air transportation, USPS is limiting the acceptance of parcels to New Zealand until further notice. While DDU parcels are sill being accepted and processed, delays of 2 to 4 weeks should be expected.

5-6-22

We have been advised that due to ongoing limited air transportation, DDU parcels to New Zealand continue to experience significant delays. This will result in longer than usual transit times.

Pakistan

9-9-22

Due to mudslides and flooding as a result of recent severe storms, parcels to Pakistan are experiencing delays. The most impacted districts are Sindh, Balochistan, Punjab and the Khyber Pakhtunkhwa province.

Philippines

9-29-22

We have been advised that due to inclement weather conditions caused by typhoon Noru, parcels to the Philippines are experiencing delays of up to one week.

Portugal

9-15-22

Media sources have reported that widespread heavy flooding is occurring across Portugal as a result of tropical storm Danielle. The most impacted areas are Lisbon, Sintra, Setúbal, and areas around Serra da Estrela/ Manteigas. Delays are expected throughout the week as the rain continues.

5-25-22

We have been advised that CTT Correios de Portugal workers held a strike on May 25th due to wage disputes. Customers should expect some minor postal delays as a result while services resume.

Puerto Rico

9-22-22

Media sources have reported that due to the effects of hurricane Fiona, parcels to Puerto Rico are experiencing delays of 1 to 2 weeks.

Saint Martin

6-30-22

Local officials have advised of severe weather storms in the area of Saint Martin. Due to the inclement weather conditions, delays of 1-2 weeks should be expected.

Thailand

10-7-22

Thailand Post advises that due to national holidays on October 13th and 14th, postal services will be closed. Some delays should be anticipated.

Additionally, due to recent storms and flash flooding causing unsafe conditions, parcels to Thailand are experiencing delays. The following postal codes are most effected: 10XXX, 11XXX, 12XXX, 13XXX, 14XXX, 15XXX, 16XXX, 17XXX, 18XXX, 24XXX, 25XXX, 26XXX, 30XXX, 31XXX, 32XXX, 33XXX, 34XXX, 35XXX, 36XXX, 40XXX, 41XXX, 42XXX, 44XXX, 45XXX, 50XXX, 60XXX, 61XXX, 62XXX, 63XXX, 64XXX, 65XXX, 66XXX, 67XXX, 72XXX and 73XXX.
9-15-22

Thailand Post advises that due to recent storms and flash flooding, parcels to Thailand are experiencing delays. The following postal codes are most impacted: 10xxx, 11xxx, 12xxx, 13xxx, 21xxx, 24xxx, 25xxx, 26xxx, 34xxx, 40xxx, 42xxx, 61xxx and 72xxx.

Tonga

7-21-22

Tonga officials have informed that due to a reduced number of flights as a result of the COVID-19 pandemic, shipment delays of one week or more should be expected.

Ukraine

3-2-22

Ukraine Post advises that some post offices across various regions will continue to be open on a limited basis so customers can receive mail and parcels. The post also advises countries to send their international postal items to Ukraine via Poland, Slovakia or Latvia. The post will be collecting the consignments from those countries.

United Kingdom

9-30-22

Royal mail has advised of a planned worker strike as a result of wage disputes. Postal workers will strike on the following dates: September 30th, October 1st, October 13th, October 20th, October 25th, and November 28th, 2022. Additional Strike action is also forecast throughout October and November 2022. DDU Delays should be anticipated during the strike.

9-19-22

Royal mail has advised of a planned worker strike as a result of wage disputes. Approximately 115,000 postal workers will strike on the following dates: September 30th, and October 1st, 2022. DDU Delays should be anticipated during the strike.

Additionally, UK officials have announced that Monday, September 19th will be a bank holiday which coincides with Queen Elizabeth II’s state funeral. Delivery of mail and parcels will resume on Tuesday September 20th, 2022. Some minor delays may be anticipated as a result of the holiday.

8-26-22

The Postal Service™ has advised that effective August 26th, 2022, DDU delays are expected for parcels destined for the United Kingdom due to labor shortages.

8-18-22

Royal mail has advised of a planned upcoming worker strike as a result of wage disputes. Approximately 115,000 postal workers will strike on the following dates: August 26th, August 31st, September 8th, and September 9th, 2022. DDU delays should be anticipated during the strike.

7-28-22

We have been notified of a potential for delays in the areas of Birmingham and Wolverhampton. These delays are expected due to traffic restrictions within these areas during the Commonwealth Games. Delays are likely from July 28th though August 8th.

7-11-22

Media sources have reported that postal employees in the UK have staged a planned strike on July 11th, as well as during the week of July 15th through July 22nd. The strike has been called due to wage disputes. Some DDU delays should be anticipated.

6-6-22

We have been advised that in response to recent job cuts, Royal Mail workers across the United Kingdom will be balloted for a potential strike. Delays from June 6th to June 29th should be expected while the balloting takes place.

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