Service Alerts: COVID-19

Last updated: November 24, 2021 at 2:30 PM PDT

Passport is committed to helping our customers navigate changes to international shipping during this challenging time. We have put together a page with detailed service disruptions to all countries. Please check this page regularly to stay up to date with the latest developments.

For our brand partners, please turn off shipping to all countries where international service has been suspended. These shipments will not leave the United States until the suspensions have been lifted, and in some instances, may be returned to sender. See the full list of country suspensions below.

If you have questions or need assistance, please contact us via the help button below.

New Service Updates: November 22 - November 26

We know there have been many countries where service suspensions have been lifted in the past couple of weeks. We've compiled a document here with a full list of countries that have come off the suspension list to make reconciliation a little easier.

 

Australia + New Zealand

Service suspension continues for DDU shipments. Severe delays seen with DDP.

DDU service level to Australia and New Zealand remain disabled in Passport's Shopify app. DDP shipments will continue to ship as usual. Unfortunately, we don't know when the backlog will be cleared at this time. Still, we know that the postal service domestically and abroad are working tirelessly to clear packages daily.

Due to an increase of parcels being shipped DDP because of the suspension of DDU, we are seeing delays past EDD of 1-2 weeks for packages destined for New Zealand and delays past EDD of 2-3 weeks for packages destined to Australia.

 

Canada

Delays due to severe weather.

An "atmospheric river" event is expected to hit British Columbia today and again this weekend, adding another 10-20 inches of rain by next week. The area faces further flooding, mudslides, and washouts that will add to Canada Post's difficulties. 

Canada Post officials reported the following to the Postal Service:

  • Major highways in British Columbia have reopened, but CPC faces a backlog in domestic deliveries in B.C. and Alberta.
  • CPC uses alternate routes to/from the US to ensure continuous transportation, including looping through Western U.S. states to connect Calgary-Vancouver.
  • CPC has also increased its use of airlift, and all its priority products are current.
  • Longer delays are likely in Interior British Columbia.
  • It could take weeks to return to normal, especially Interior B.C.

 

Destination Country Scanning Issues

We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 

This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, Singapore, and Russia.

Service Alert Updates

Partial or Full Service Suspension

The following countries have shut down service for some or all of the country.

Partial Service Suspension

Passport has disabled the DDU service level to Australia and New Zealand in Passport's Shopify app. No action is required on your part.

Australia

Effective September 3, 2021, USPS is suspending shipments to Australia due to COVID-19. This comes as a result of a pause of parcel pick-up by Australia Post:

"To help us clear excess parcel volumes in NSW, ACT, and VIC due to the impacts of the Delta strain, we (Australia Post) will be suspending customer collections in these areas. All Parcel Post collections from customers and merchants in NSW, ACT, and VIC will be paused from 7 am Saturday 4 September until 7 am Tuesday 7 September."

This service shutdown only affects our DDU service level. DDP shipments will continue to ship as usual. Passport is disabling the DDU service level to Australia in Passport's Shopify app. No action is required on your part.

New Zealand

Effective Oct. 1, 2021, the Postal Service will suspend international mail acceptance to New Zealand, where transportation is unavailable due to widespread cancellations and restrictions in the area due to COVID-19. 

This service shutdown only affects our DDU service level. DDP shipments will continue to ship as usual. Due to an increase of parcels being shipped DDP because of the suspension of DDU, we are expecting to see delays of 1-2 weeks past EDD for packages destined for New Zealand. Unfortunately, we don't know when the backlog will be cleared. 

At this time, Passport is disabling the DDU service level to New Zealand in Passport's Shopify app. No action is required on your part.

Full Service Suspension: Please turn off shipping to the below areas.

The Postal Service will continue to accept and process mail destined for these countries; however, these parcels will be held within the United States’ postal network and delivered only once service is restored.

Afghanistan

Effective August 20, 2021, the Postal Service will suspend international mail acceptance to Afghanistan where transportation is unavailable due to widespread cancellations and restrictions into the area.

Bhutan

Effective July 23, 2021, the Postal Service will temporarily suspend international mail acceptance to Bhutan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Brunei

Effective May 22, 2020, the Postal Service will temporarily suspend international mail acceptance to Brunei, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Central African Republic

Effective October 15, 2021, the Postal Service will suspend international mail acceptance to Central African Republic where transportation is unavailable due to widespread cancellations and restrictions into the area.

Chad

Effective October 15, 2021, the Postal Service will suspend international mail acceptance to Chad, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Cuba

Effective April 07, 2020, the Postal Service has suspended service to Cuba due to the unavailability of transportation until further notice. Post offices will remain open to provide electronic services, postal payment services, and services on behalf of third parties. Postal workers will continue to comply with the safety measures implemented by the Cuban government.

French Guiana

Effective November 6, 2020, the Postal Service will temporarily suspend international mail acceptance to French Guiana, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Guadeloupe

Effective November 6, 2020, the Postal Service will temporarily suspend international mail acceptance to Guadeloupe, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Laos

Effective November 27, 2020, the Postal Service will temporarily suspend international mail acceptance to Laos, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Liberia

Effective October 15, 2021, the Postal Service will suspend international mail acceptance to Liberia, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Libya

Effective September 17, 2020, the Postal Service will temporarily suspend international mail acceptance to Libya, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Martinique

Effective November 6, 2020, the Postal Service will temporarily suspend international mail acceptance to Martinique, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Mayotte

Effective September 3, 2021, the Postal Service will suspend international mail acceptance to Mayotte, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Mongolia

Effective April 1, 2020, the Postal Service will suspend international mail acceptance to Mongolia, where transportation is unavailable due to widespread cancellations and restrictions into the area due to COVID-19.

Papua New Guinea

Effective October 8, 2021, the Postal Service will suspend international mail acceptance to Papua New Guinea, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Reunion (Bourbon)

Effective November 6, 2020, the Postal Service will temporarily suspend international mail acceptance to Reunion, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Saint Pierre and Miquelon

Effective November 6, 2020, the Postal Service will temporarily suspend international mail acceptance to Saint Pierre and Miquelon, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Samoa

Effective March 5, 2021, the Postal Service will suspend international mail acceptance to Samoa, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Sierra Leone

Effective October 15, 2021, the Postal Service will suspend international mail acceptance to Sierra Leone, where transportation is unavailable due to widespread cancellations and restrictions into the area.

South Sudan

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to South Sudan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Sudan

Effective October 22, 2021, the Postal Service will suspend international mail acceptance to Sudan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Syria

Effective June 11, 2021, the Postal Service will suspend international mail acceptance to Syria, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Tajikistan

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to Tajikistan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Timor-Leste

Effective April 07, 2020, the Postal Service will suspend international mail acceptance to Timor-Leste, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Turkmenistan

Effective May 22, 2020, the Postal Service will temporarily suspend international mail acceptance to Turkmenistan, where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States. 

Yemen

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to Yemen, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Delays

The following countries have warned of delivery delays.

Afghanistan

8-20-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Afghanistan due to service impacts related to the COVID-19 pandemic.

Australia

10-5-21

Australia Post advises that operations at its Melbourne offices of exchange (IMPC codes beginning with AUMEL) are currently disrupted owing to government-imposed measures to prevent the spread of COVID-19. The associated restrictions are having a significant impact on the processing and delivery of inbound and outbound mail items. Australia Post requests that mail destined for the Melbourne offices of exchange be sent to the Sydney offices of exchange (IMPC codes beginning with AUSYD) while these measures remain in place.

9-17-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Australia due to service impacts related to the COVID-19 pandemic. The service disruption affects Priority Mail International® (PMI).

9-3-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Australia due to service impacts related to the COVID-19 pandemic. The service disruption affects First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets, International Priority Airmail® (IPA®) M-Bags, International Surface Air Lift® (ISAL®) packets, International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags.

8-25-21

Australia Post advises that the Sydney office of exchange will be closed for up to 48 hours for reasons relating to COVID-19. This will have a direct impact on processing, delivery and handover of all inbound mail items received in Sydney during this period. Australia Post’s offices of exchange in Brisbane and Melbourne continue to process mail.

7-28-21

Australia Post advises that its daily operations are being affected by government measures aimed at preventing spread of COVID-19. There are impacts to processing and delivery of inbound and outbound mail items. There are border closures and lockdowns in place across the country, including lockdowns in two major states, Victoria and New South Wales, where the processing and delivery of mail items is being significantly impacted.

6-28-21

Australia Post advises of new restrictions in place to minimize the spread of COVID-19. The post is experiencing disruptions to its daily operations due to emergency measures imposed by the government. These measures, which include lockdowns, state border closures, restrictions on movement and self-isolation for affected individuals, have caused disruptions with airlines and other transportation providers. The restrictions are having a direct impact on service quality for inbound international letter post services. Australia Post is therefore declaring a force majeure event for all inbound international letter post services effective June 28.

6-1-21

Australia Post advises that inbound letter-post items are no longer being affected by the COVID-19 pandemic. However, it is still experiencing issues with other categories of inbound items and all categories of outbound mail.

Barbados

9-30-21

Barbados’ post advises that the government has instituted a nightly curfew from Sept. 26 to Oct. 8. Service delivery standards cannot be guaranteed, and a case of force majeure has been declared until the situation returns to normal. In addition, the postal express service (EMS) will not be operating from Sept. 27 to Oct. 3.

Belgium

10-7-21

Belgium Post advises that postal services have largely returned to normal following the flooding caused by heavy rain in July. Delays may still occur due to detours to avoid damaged roads and bridges, but the impact on delivery performance is limited. The most severely affected postcode areas are as follows: 4020, 4030, 4031, 4032, 4050, 4051, 4130, 4140, 4170, 4180, 4190, 4520, 4700, 4780, 4790, 4800, 4801, 4820, 4821, 4830, 4831, 4834, 4837, 4845, 4860, 4861, 4870, 4877, 4910, 4970, 4980, 5580, 5640, 5650, 5670, 6900, 6940, 6980, 6987 and 6990.

Six post offices remain closed for security reasons. However, all other affected post offices have now reopened, albeit with temporary solutions in certain cases.

7-15-21

Belgium Post advises there are disruptions to postal services in the southern part of the country due to extreme flooding that has closed the railway network and numerous roads in the region. Inbound and outbound services (both domestic and international) are operating as normal in the rest of the country.

Brazil

6-8-21

Brazil Post advises that a number of COVID-19 cases have been confirmed among operational staff at the Curitiba international mail processing center. Quarantine and other public health measures have been implemented, resulting in a reduction in the workforce. Expect delays in processing, customs clearance and delivery of all inbound letter-post items.

Brunei

9-7-21

Global Express Guarantee (GXG®) Service Suspension
The Postal Service™ has temporarily suspended international mail acceptance of Global Express Guarantee (GXG) to Brunei due to service impacts related to the COVID-19 pandemic.

Cayman Islands

8-30-21

Cayman Islands Post has resumed processing of international mail at the office of exchange and all postal services on the main island of Grand Cayman (postcodes KY-1000). Cayman Brac (postcodes KY2-2000) and Little Cayman (postcodes KY3-2500) will follow once power has been restored and safety inspections of postal facilities have been completed.

8-27-21

Cayman Islands’ post advises that it suspended all postal services at 2 p.m. ET on Aug. 26 because of a tropical storm warning and the potential for flooding in postal facilities and the international airport.

8-25-21

Cayman Islands Post advises that it has restored all services following completion of a safety inspection of postal facilities.

8-19-21

Cayman Islands Post advises that it suspended all postal services on Aug. 16 as Tropical Depression Grace approached with the potential to cause flooding in postal facilities and at the international airport.

Central African Republic

10-15-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Central African Republic due to service impacts related to the COVID-19 pandemic.

Chad

10-15-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Chad due to service impacts related to the COVID-19 pandemic.

China

8-18-21

China Post advises there are inbound handover delays at Shanghai PVG airport due to strengthened protective measures against COVID-19. Every item arriving in China must go through a disinfection process for at least 48 hours. In addition, staff working at warehouses are subject to certain quarantines. According to the post, its inbound processing in Shanghai has no issues — inbound mail is collected once it’s ready for pickup.

Colombia

5-11-21

Colombia’s post advises that, as an essential service, the Colombian postal service is exempt from the restrictions on movement. It is continuing to provide domestic and international services in line with the latest developments regarding COVID-19. In addition, the previously communicated measures affecting operations will remain in place, and will continue to cause significant delays to all inbound and outbound international letter-post, parcel-post and EMS services. Due to the continuation of force majeure, the cancellation of international flights, the closure of borders, and the internal measures taken by countries and their designated operators, Colombia’s post is unable to send letter-post, parcel-post and EMS items to various member countries.

The multiple protests throughout the country since April 28 are presenting challenges in terms of mail collection and delivery, given the road closures and vandalism, requiring protection of employees and postal infrastructure. This is leading to operational and last-mile delivery delays.

Croatia

5-5-21

Croatia’s post reports that after an earthquake, a lot of seismic activity has been observed in the affected area. Post offices 44000 Sisak and 44010 Sisak-Caprag are closed, but to ensure continuity of service to customers, activities have been moved to the following post offices: 44103 Sisak, 44104 Sisak and 44105 Sisak. Postal workers who had been assigned to the now closed post offices have been reassigned to other post offices to ensure continuity of service.

Czech Republic

4-14-21

Czech Republic’s post advises that the state of emergency announced on March 30 has now ended. Previously announced restrictions in terms of service standards and application of force majeure remain in place.

East Timor

9-7-21

Global Express Guarantee (GXG®) Service Suspension
The Postal Service™ has temporarily suspended international mail acceptance of Global Express Guarantee (GXG) to East Timor due to service impacts related to the COVID-19 pandemic.

Estonia

6-7-21

Estonia’s post advises that postal services will resume as normal, without restrictions, effective June 14. From that date, all inbound items requiring the addressee’s signature upon delivery will be handed over against signature. In particular, all registered letters will be delivered directly to the addressee, and all other items that cannot be delivered to a post office box or directly to the addressee will be directed to pick-up points.

Fiji

5-25-21

Fiji’s post advises that it is experiencing significant disruption in daily operations because of the coronavirus pandemic. This includes collection and deliveries for all international mail categories and services.

4-28-21

Fiji’s post advises that most international commercial flights to and from the country have been suspended until further notice due to the coronavirus pandemic. The post is experiencing significant disruption in its daily operations, including collection and deliveries for all international mail categories and services.

French Polynesia

10-4-21

French Polynesia’s post advises that the countrywide lockdown has ended as of Sept. 26.

9-8-21

French Polynesia’s post advises that a countrywide lockdown has been extended until Sept. 20. Mail processing and delivery operations are continuing, with slight delays.

8-27-21

French Polynesia’s post advises that a two-week countrywide lockdown began Aug. 23 in response to the rapid spread of the delta variant of the coronavirus. Processing and delivery of all incoming mail will be severely disrupted.

4-29-21

French Polynesia’s post advises that it is currently unable to maintain processing quality or meet quality of service standards for letter-post, parcel-post or EMS items from all Union member countries.

Germany

9-24-21

Germany’s post advises that postal services have largely returned to normal following the flooding caused by heavy rain. Delays may still occur due to detours to avoid damaged roads and bridges, but the impact on delivery performance is minimal.

7-16-21

Germany’s post advises that exceptionally heavy rain has caused extreme flooding, mainly in the west of the country. This has led to destruction, disruption or closure of regional and national roads, including motorways. The post’s infrastructure has likewise suffered damage.

Consequently, postal services in large areas of western Germany are currently interrupted. The postcode areas most severely affected are 42XXX, 44XXX, 45XXX, 50XXX, 52XXX, 53XXX, 54XXX, 56XXX, 58XXX and 95XXX.

Inbound and outbound international services are in general operating as normal, but exchanges of dispatches by road with neighbouring countries to the west of Germany may be affected by road closures.

Greece

8-25-21

Greece’s post advises that technical issues with the interface between its system and the customs system have been resolved and operations are back to normal.

8-19-21

Greece’s post advises that it has been experiencing technical issues with the interface between its system and the customs system since Aug. 13 and is unable to perform customs declarations, resulting in delays for customs procedures.

Guatemala

6-14-21

Guatemala’s post advises that services in the eastern and northeastern regions of the country, which were disrupted due to Storm Eta, are in the process of being restored. It is hoped that all services will have resumed as normal by the end of this month. Inbound and outbound services (both domestic and international) in the rest of the country are operating as normal.

Hong Kong

10-19-21

Hongkong Post advises that its mail processing (both inward and outward) and the delivery of inward mail was further interrupted by Typhoon Kompasu as of Oct. 12. Quality of service for all types of mail services is affected, and it is expected that the impact will last for a few days before the backlog can be cleared.

India

4-29-21

India Post advises that certain restrictions have been reintroduced in the country as a result of COVID-19. The post continues to accept inbound international mail (letter-post, parcel-post and EMS items); however, due to the limited domestic transport capacity, the declared or otherwise agreed service delivery standards (including delivery times and other quality parameters) cannot be guaranteed.

Indonesia

7-9-21

Indonesia’s post advises that the Jakarta office of exchange is upgrading to IPS version 2020. This will result in delays in electronic advance data transmissions between July 8-10.

3-2-21

Indonesia’s post advises that the force majeure situation declared in the past remains in effect, owing to the COVID-19 pandemic and the state of alert declared by the Indonesian government.

7-21-20

Indonesia’s post advises that operations have been partially restored, subject to COVID-19 social distancing measures. Due to insufficient international transport capacity, the post is accepting outbound international mail items for a limited number of destinations. The international mail processing center is handling incoming international dispatches. However, distribution to remote customs and delivery offices is still subject to delays. The post is still unable to guarantee quality of service and delivery standards and the case of force majeure already invoked remains in force. Signature on delivery remains suspended but tracked confirmation of deliveries will be provided through scans for products that allow tracking.

6-18-20

Indonesia’s post advises that the Jakarta office of exchange (IDKTC) has resumed its operational activities as June 18, 2020.

6-17-20

Indonesia’s post advises that the Jakarta office of exchange (IDKTC) will be temporarily closed from June 15 – June 17, 2020 as a result of an employee testing positive for COVID-19. All necessary steps are being taken to prevent the spread of the virus in this facility, however, the closure will lead to delays in the processing and delivery of inbound items, response to inquiries, RESDES messages and customs processes.

Israel

5-12-21

Israel’s post advises that interruptions and delays in the distribution and collection of mail (letter-post, parcels and EMS items) may be experienced as a result of the security situation in the south and center of the country. In addition, the health situation restrictions communicated previously are still in place.

4-9-21

Israel Post advises that the lockdown announced on Jan. 11 has now ended. However, restrictions in terms of service standards and application of force majeure remain in place.

Italy

11-3-21

Italy’s post advises that heavy rain in the eastern part of Sicily has caused extensive flooding, landslides, and road closures. A state of emergency has been declared for the area until the end of this week. As a result, mail transport, processing, and delivery operations throughout the island (postcodes 9****) are liable to be disrupted for inbound and outbound items. The post has declared a situation of force majeure.

Jamaica

11-5-21

Jamaica Post advises that the government has extended a national curfew until Dec. 10. Revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans, as well as the timely provision of electronic messaging updates and responses to online customer inquiries. A previously announced force majeure continues, with an impact on quality of service for all types of mail.

9-28-21

Jamaica Post advises that the government has extended the national curfew until Oct. 28. Revised working shifts/hours will continue to apply across the entire postal network, affecting sorting operations, mail delivery and the dispatch of mail vans, as well as the timely provision of EDI messaging updates and responses to online customer inquiries. The force majeure situation continues to apply, with an impact on quality of service for all types of mail, including inbound and outbound letter-post, parcel-post and EMS items.

9-8-21

Jamaica Post advises that the government has extended a national curfew until Sept.17. Revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans, as well as timely electronic messaging updates and responses to online customer inquiries. A force majeure continues with an impact on quality of service for all types of mail.

8-19-21

Jamaica Post advises that the government has extended a national curfew until Aug. 31. Revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans, as well as timely electronic messaging updates and responses to online customer inquiries. A force majeure continues to apply with an impact on quality of service for all types of mail.

7-28-21

Jamaica Post advises that the government has extended a national curfew until Aug. 10. Revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans, as well as timely electronic data messaging updates and responses to online customer inquiries. A force majeure continues to apply with an impact on quality of service for all types of mail.

6-8-21

Jamaica Post advises that the government has extended a national curfew until July 1. Revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans, as well as timely electronic messaging updates and responses to online customer inquiries. A previously announced force majeure continues with an impact on quality of service for all types of mail.

5-7-21

Jamaica’s post advises that the government has extended its national curfew until June 3. Revised working shifts/hours will continue to apply across the entire postal network, affecting sorting operations, mail delivery, messaging updates and responses to online customer inquiries. The force majeure situation previously announced continues to apply, with an impact on quality of service for all types of mail, including inbound and outbound letter-post, parcel-post and EMS items. Jamaica’s post will provide further updates once the situation has returned to normal.

4-16-21

Jamaica’s post advises that the government has extended a national curfew until May 4. Revised working shifts/hours will continue to apply across the entire postal network, affecting sorting operations, mail delivery and the dispatch of mail vans, as well as the timely provision of EDI messaging updates and responses to online customer inquiries. A force majeure continues to apply, with an impact on quality of service for all types of mail.

Latvia

10-25-21

Latvia Post advises that the government has declared a national lockdown as COVID-19 cases increase in the nation. The lockdown is from Oct. 21 until Nov. 14 and could be extended. As a result, there may be an impact on processing and delivery of all mail, including inbound and outbound letters, parcels and express mail service items, with quality of service being affected.

Liberia

10-15-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Liberia due to service impacts related to the COVID-19 pandemic.

Libya

9-17-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Libya due to service impacts related to the COVID-19 pandemic.

Lithuania

7-1-21

Lithuania Post advises that the government has ended a national lockdown with some safety measures remaining in place to limit further spread of COVID-19. A force majeure will no longer apply as of July 1.

6-1-21

Lithuania Post advises that the government has extended a national lockdown until June 30 to control the spread of COVID-19. Postal services will continue to operate subject to certain restrictions. Processing and delivery of all types of inbound and outbound mail will continue to be affected and the post is unable to guarantee compliance with the usual delivery standards. A force majeure will continue.

4-30-21

Lithuania’s post advises that the government has extended its full-country lockdown until May 31 in order to control the spread of the coronavirus. While the lockdown remains in place, postal services will continue to operate under certain restrictions, including a reduced workforce to minimize physical contact between people. Items normally requiring the addressee’s signature upon delivery can be handed over without signature. The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and Lithuania’s post is unable to guarantee compliance with the usual delivery standards.

Luxembourg

7-26-21

Luxembourg Post advises that there are disruptions to service in parts of the country due to flooding that has affected transportation and led to some evacuations. Postcode areas affected are: 10xx, 29xx, 58xx, 59xx, 64xx, 65xx, 66xx, 67xx, 68xx, 74xx, 75xx and 94xx.

4-8-20

Luxembourg’s post advises that the delivery of letters will be suspended on April 10.

Madagascar

5-5-21

Madagascar’s post advises that the government has introduced new restrictions and closed access to certain regions of the country effective May 3 to 16. Cargo flights will continue to operate, as well as the postal services that depend on them. Under these circumstances, Madagascar’s post is currently unable to guarantee quality of service for inbound and outbound mail (letter-post, parcel-post and EMS items), or to meet standards for export and delivery of EMS items. While delays are to be expected, mail will continue to be delivered.

Malaysia

6-3-21

Malaysia Post advises that due to a significant number of new infections detected in the country, the government has both extended and reinforced its measures to minimize the spread of COVID-19 effective May 28. During this period, Malaysia Post will continue to provide postal services, but will be operating with a reduced workforce and in line with the new restrictions and safety guidelines. The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and Malaysia Post is unable to guarantee compliance with the agreed standards. Therefore, the situation of force majeure previously declared continues to apply, until further notice.

Mauritius

7-1-21

Mauritius Post advises that the government has announced the easing of COVID-related restrictions effective July 1, subject to strict adherence to sanitary protocols and measures. Beginning July 15, Mauritius will gradually open its international borders. However, COVID-19 continues to have a direct impact on international inbound and outbound mail to and from Mauritius. Therefore, the provisions set out in previous messages and the situation of force majeure previously declared for all inbound and outbound international letter-post, parcel-post and EMS items continue to apply.

6-4-21

Mauritius Post advises that the government has extended a lockdown until June 30. The previously declared force majeure is extended until further notice and restrictions continue to apply.

5-3-21

Mauritius Post advises that all postal activities resumed as of April 12, but the sending of outgoing mail and receiving of incoming mail continues to be affected due to border closures and limited flights. Therefore, the restrictions regarding service standards and the application of force majeure established in previous messages remain unchanged.

Mayotte

9-3-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Mayotte due to service impacts related to the COVID-19 pandemic.

Nepal

6-28-21

Nepal Post advises that the government has lifted suspension of some international flights, subject to government-mandated conditions. Domestic flights will resume July 1. Lockdown measures have been relaxed. Other public transport remains suspended until further notice. These measures may result in delays in mail collection, transportation and delivery. The post remains unable to accept outbound mail to countries other than India.

6-3-21

Nepal Post advises that the Civil Aviation Authority of Nepal (CAAN) has partially lifted the suspension of international flights to and from China (People's Rep.), Qatar and Turkey, effective June 1-30, with the airlines of these countries each permitted to operate one flight per week. The operation of cargo, rescue and evacuation flights will be carried out subject to special permission. Two flights per week will be permitted between Nepal and India under the air travel bubble arrangement effective until June 30, subject to certain conditions. The partial lockdown has already been extended until June 3. These measures may result in delays in the collection, transportation and delivery of mail. Nepal Post will continue to be unable to accept outbound mail to countries other than India, until the passenger flights normally used to transport mail are resumed.

5-25-21

Nepal Post advises there could be delays in mail collection, transportation and delivery because of the suspension of international flights through May 31 and a partial lockdown through May 27. The post is unable to accept outbound mail to countries other than India until passenger flights normally used to transport mail are resumed.

5-12-21

Nepal Post advises that the government has decided to extend the lockdown in the Kathmandu Valley until May 27. A partial lockdown is already in place throughout the country, and all public transportation and domestic flights are suspended. Inbound international flights have been suspended until May 14, with the exception of flights within an air transport bubble with India. These measures may result in delays to the collection, transportation and delivery of mail. Nepal Post remains unable to accept outbound mail to countries other than India, until such time as the passenger flights normally used to transport mail are resumed.

5-5-21

Nepal Post advises that a partial lockdown was implemented effective April 29 for a period of two weeks. These measures may result in delays to the collection, transportation and delivery of mail. Nepal Post remains unable to accept outbound mail to countries other than India.

4-29-21

Nepal Post advises that the government has announced a two-week lockdown in the Kathmandu Valley and a number of cities with high rates of COVID-19, effective April 29. These measures may result in delays to collection and delivery of mail. Nepal Post is still unable to accept outbound items to countries other than India.

New Caledonia

9-8-21

New Caledonia’s post advises that the government has imposed lockdown measures to limit spread of COVID-19. Movement will be restricted, and transport services will be limited. This will affect processing and delivery of inbound and outbound postal items. For all items requiring a signature on delivery, the addressee's signature will be replaced by that of a postal carrier or agent.

New Zealand

9-30-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to New Zealand due to service impacts related to the COVID-19 pandemic.

Panama

7-1-21

Panama’s post advises that post offices, mail processing centers (domestic and international) and the air trans-shipment office at Tocúmen International Airport are operating under normal working hours and the biosafety measures established by the Ministry of Health of Panama. Panama’s post is able to continue to receive inbound mail destined for Panama. The following are the only International Mail Processing Centers (offices of exchange) to be used for the various categories of mail destined for Panama:

  • PAPTYA: Postal Centre – LC/AO items (air and S.A.L.)
  • PAPTYB: Postal parcels (air and S.A.L.)
  • PAPTYD: EMS items

Panama’s post is unable to guarantee service standards for inbound and outbound mail, and the situation of force majeure for all categories of mail items will continue to apply.

Papua New Guinea

10-8-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Papua New Guinea due to service impacts related to the COVID-19 pandemic.

Philippines

9-20-21

Philippines’ post advises that the government has imposed targeted lockdown measures in certain areas of the country. As a result, potential delays should be expected in the processing, transport and/or delivery of inbound postal items throughout the Philippines.

8-12-21

Philippines’s post advises that customers should expect possible delays in the processing, transport and/or delivery of inbound postal items due to the lockdown imposed by the government in the National Capital Region from Aug. 6-20, and in some other areas of the country effective Aug. 1.

  • National Capital Region, enhanced community quarantine, Aug. 6-20
  • Gingoog City of Misamis Oriental, enhanced community quarantine, Aug. 1-7
  • Iloilo and Iloilo City, enhanced community quarantine, Aug. 1-7
  • Cagayan de Oro City, enhanced community quarantine, Aug. 1-7
  • Ilocos Norte, modified enhanced community quarantine, Aug. 1-15
  • Bataan, modified enhanced community quarantine, Aug. 1-15
  • Mandaue City, modified enhanced community quarantine, Aug. 1-15
  • Lapu-Lapu City, modified enhanced community quarantine, Aug. 1-15
  • Cebu City, modified enhanced community quarantine, Aug. 1-15
  • Cebu Province, modified enhanced community quarantine, Aug. 1-15

All communications for the attention of Philippines’ post during the quarantine period (Aug. 6-20) should be sent by email to iadiv.srd.phlpost@gmail.comintl.accts.phlpost@gmail.comsrd.phlpost@gmail.com and srd@phlpost.gov.ph.

Portugal

6-9-21

Portugal’s post advises that a lockdown in response to COVID-19 has ended. However, the post will continue to operate under current restrictions and safety guidelines. Processing of outbound mail could still be delayed because of continuing uncertainty about international transport. Measures to gradually resume normal operations continue to be implemented, and inbound standards are steadily improving.

Rwanda

7-29-21

Rwanda’s post advises that in order to reinforce the measures aimed at combating the spread of COVID-19, the government has extended the lockdown declared in the capital, Kigali, and in eight other districts (Burera, Gicumbi, Kamonyi, Musanze, Nyagatare, Rubavu, Rwamagana and Rutsiro), until July 31, 2021. A travel ban is in place between Kigali and other provinces, as well as between other districts. This decision will remain in force until July 31, 2021, and in certain areas until Aug. 10, 2021. The post’s operational performance in Kigali and the other affected districts will be severely impacted by these measures, since they limit its processing and delivery resources and affect its capacity in terms of volume and quality of service.

Samoa

8-27-21

Samoa Post advises that the government has extended a state of emergency until Sept. 26. All other information from the post’s previous update is unchanged.

7-9-21

Samoa’s post advises that the government has extended a state of emergency until Aug. 2.

6-7-21

Samoa’s post advises that the government has extended the state of emergency until July 4. As there is still only one cargo flight into and out of the country per week, the post requests that all mail to Samoa be sent as closed transit through New Zealand. Please note that, since the cargo flight arrives in the country late on Friday, all inbound mail is processed the following Monday, as Samoa’s post does not operate on the weekend. Inbound mail is not subject to three days’ quarantine upon arrival at the office of exchange.

Sierra Leone

10-15-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Sierra Leone due to service impacts related to the COVID-19 pandemic.

Slovakia

5-25-21

Slovakia’s post advises that a state of emergency has now ended. However, restrictions in terms of service standards and the previously announced force majeure remain in place.

4-29-21

Slovakia’s post advises that the government has extended the state of emergency by 30 days, effective April 29. The post will continue to provide postal services in line with public health measures and other restrictions, but with a reduced workforce. The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and Slovakia’s post is unable to guarantee compliance with the agreed standards.

Slovenia

6-16-21

Slovenia’s post advises that the lockdown previously announced has ended effective June 15. Since the risk of spreading COVID-19 remains, most of the preventive measures will be maintained, and Slovenia’s post will continue to provide postal services in line with national public health guidelines and restrictions. The acceptance of outbound mail items (letter post, parcel post and EMS) for some destinations remains subject to transport availability. Slovenia’s post is declaring the situation of force majeure to be at an end.

5-25-21

Slovenia’s post advises that a government lockdown in response to COVID-19 has been extended by 30 days beginning May 17. The post continues to provide services in line with national public health guidelines and restrictions but is operating with a reduced workforce. Processing and delivery of all types of inbound and outbound mail continues to be affected, and the post is unable to guarantee compliance with agreed standards. Acceptance of outbound mail for some destinations remains subject to transport availability. The force majeure is being extended until further notice.

4-22-21

Slovenia’s post advises that the government has extended the current lockdown by a further 30 days as of April 17. The post will continue to provide postal services with a reduced workforce, in line with public health measures and other restrictions. The processing and delivery of all types of inbound and outbound mail (letter post, parcel post and EMS items) will continue to be affected, and Slovenia’s post is unable to guarantee compliance with the agreed standards. The acceptance of outbound mail items (letter post, parcel post and EMS) for some destinations is still subject to transport availability. The force majeure situation previously notified remains extended until further notice, and the restrictions announced in previous messages will continue to apply.

Spain

6-14-21

Spain’s post advises that, thanks to improvements in terms of transport capacity, and the resumption of flights from and to Spain, certain destinations for which acceptance was closed have been reopened. Therefore, Spain’s post is currently able to send mail (letter-post, parcel-post and EMS items) to a majority of countries with which routes are open. Nevertheless, Spain Post cannot accept letter-post and parcel-post items for those destinations to which it has no transport capacity. The acceptance of mail remains closed for several destinations, including the U.S. Virgin Islands and American Samoa.

In view of the current situation in the country and continuing capacity and frequency problems in relation to international flights, Spain’s post warns that operations may continue to be impacted. Consequently, it remains unable, until further notice, to guarantee quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items) and to comply with delivery standards for items with signature under UPU regulations or bilateral or multilateral agreements signed with other designated postal operators.

Sri Lanka

10-5-21

Sri Lanka Post advises that the government has temporarily lifted the national lockdown, with effect from 1 October 2021. However, government-imposed restrictions and guidelines will continue to have an impact on delivery standards for all categories of mail. Therefore, the Department of Posts is unable to guarantee compliance with the agreed delivery standards for all mail categories.

8-25-21

Sri Lanka Post advises that the government has announced a national lockdown Aug. 21-30. There will be impacts to processing and delivery of all inbound mail and transportation of outbound mail. The post is unable to guarantee compliance with delivery standards for all mail categories.

8-16-21

Sri Lanka Post advises the government has again imposed island-wide travel restrictions due to rapid spread of COVID-19. All mail items sent to the nation will be processed and delivered in compliance with restrictions and safety guidelines. The office of exchange and all other mail sorting centers are operating on a limited number of days with a reduced workforce. Processing and delivery of all inbound mail and transportation of outbound mail will be heavily impacted by the current situation. The post is unable to guarantee compliance with delivery standards for all mail categories.

6-21-21

Sri Lanka’s post advises that the government has temporarily lifted island-wide travel restrictions. All mail items sent to Sri Lanka will be processed and delivered in compliance with restrictions and safety guidelines imposed by the government to prevent the further spread of the coronavirus. The office of exchange and all other mail sorting centers are operating with a reduced workforce. International airports remain open for limited passenger/cargo flights, and outbound mail transport is still restricted to a limited number of destinations with available air carriers. These new measures will continue to impact delivery standards for all categories of mail. Sri Lanka’s post is unable to guarantee compliance with agreed delivery standards for all mail categories.

6-14-21

Sri Lanka’s post advises that, due to the rapid spread of COVID-19, the government has extended the current strict island-wide travel restrictions until June 21. The post will continue to operate under the current restrictions and safety guidelines. Sri Lanka’s post is therefore unable to guarantee compliance with the agreed delivery standards for all mail categories.

6-7-21

Sri Lanka’s post advises that, owing to the rapid spread of COVID-19, the government has extended the current island-wide travel restrictions until June 14. International airports remain open to cargo flights and a minimal number of passenger flights. All inbound mail will be transported to the Colombo office of exchange, operating with the limited workforce available. The processing and delivery of all inbound mail, as well as the transportation of outbound mail, will be heavily impacted by the current situation. Sri Lanka’s post is therefore unable to guarantee compliance with the agreed delivery standards for all mail categories.

5-25-21

Sri Lanka’s post advises that due to spread of COVID-19 strict island-wide travel restrictions have been imposed by the government, effective until June 7. Delivery of all inbound mail will be suspended during this period. The country’s international airports remain open to cargo flights, and all inbound mail will be transported to the Colombo office of exchange under special arrangements, but processing and delivery will be suspended. Outbound mail transport will also be affected.

4-28-21

Sri Lanka’s post advises that the government has implemented new measures to prevent spread of COVID-19. There are impacts to delivery standards for all categories of mail and the post will not be able to guarantee service standards. All mail sent to Sri Lanka will be processed and delivered in compliance with government restrictions. The office of exchange and all other mail sorting centers are operating with a reduced work force. International airports remain open to limited passenger/cargo flights and outbound mail transport is restricted to a limited number of destinations with available air carriers.

Sudan

10-22-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Sudan due to service impacts related to the COVID-19 pandemic.

Syria

6-11-21

Temporary Service Disruption
The Postal Service™ has temporarily suspended international mail acceptance to Syria due to service impacts related to the COVID-19 pandemic.

Thailand

10-20-21

Thailand Post advises that mail operations and delivery of postal items are now back to normal in the following postcode areas: 15xxx, 21xxx, 24xxx, 32xxx, 33xxx, 34xxx, 35xxx, 37xxx, 42xxx, 62xxx, 63xxx, 64xxx and 67xxx.

However, the following postcode areas are still affected by the flooding, which may cause delays in mail operations and delivery of postal items: 10130, 11xxx, 12xxx, 13xxx, 14xxx, 16xxx, 18xxx, 23xxx, 25xxx, 30xxx, 36xxx, 40xxx, 44xxx, 60xxx, 61xxx, 65xxx, 66xxx, 72xxx and 73xxx.

10-1-21

Thailand Post advises that as a result of Tropical Depression Dianmu, there have been flash floods in many areas of the northern, north-eastern and central parts of Thailand, resulting in some delays in postal operations and transportation, and the delivery of letter-post, parcel-post and EMS items in the following postcode areas: 13xxx, 14xxx, 15xxx, 16xxx, 21xxx, 24xxx, 25xxx, 30xxx, 32xxx, 33xxx, 34xxx, 36xxx, 37xxx, 40xxx, 42xxx, 60xxx, 61xxx, 62xxx, 63xxx, 64xxx, 65xxx, 66xxx, 67xxx, 72xxx.

7-15-21

Thailand Post advises that a significant number of new COVID-19 cases has led the government to extend a nationwide state of emergency until Sept. 30. The post will continue to provide services but will be operating with a reduced workforce and under new restrictions and safety guidelines. This could impact mail processing for international inbound and outbound items and service delivery standards. A force majeure continues until further notice.

7-10-21

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

7-1-21

Thailand Post advises that, following a number of confirmed cases of COVID-19 among the Thailand Post workforce, post offices in various parts of the country have been temporarily closed in accordance with government measures. During this period, Thailand Post will continue to provide postal services, and will work with local authorities to manage the situation and make necessary adjustments to ensure the delivery and processing of inbound and outbound mail. However, with a reduced workforce, Thailand Post is unable to guarantee compliance with the agreed standards.

6-21-21

Thailand Post advises that operations at the Laksi mail processing center have returned to normal. Mail processing had been subject to delays since May 20 due to a reduction in the workforce.

5-25-21

Thailand’s post advises that cases of COVID-19 have been confirmed among operating staff handling inbound letter-post items at the Laksi mail processing center. Quarantine and other public health measures have been implemented at the facility, resulting in a reduction in the workforce. Delays are expected in processing, customs clearance and delivery of all inbound letter-post services destined for Thailand. A backlog resulting from the temporary closure of the Suvarnabhumi Office of Exchange has been cleared and operations there have returned to normal.

5-6-21

Thailand Post advises that the Suvarnabhumi Office of Exchange has reopened and normal operations have resumed.

4-28-21

Thailand’s post advises that the Suvarnabhumi office of exchange will be closed through May 4 due to several cases of COVID-19 at the facility. Expect delays in processing of all inbound and outbound international mail already accepted or received. Outbound international services to all destinations will be suspended during this period. The exchange office is scheduled to resume operations on May 5.

Vanuatu

8-25-21

Vanuatu Post advises that the government has extended until Dec. 31 a state of emergency in response to the COVID-19 pandemic. International borders remain closed but the post is able to accept international inbound mail and can export outbound mail via a weekly cargo flight operating in and out of Port Vila. However, service delivery standards cannot be guaranteed until further notice.

Vietnam

8-25-21

Vietnam Post advises that the government has implemented measures to prevent spread of COVID-19 in the southern region of the country, especially in Ho Chi Minh City. There are impacts to delivery operations and the post is unable to guarantee compliance with delivery standards. A force majeure continues until further notice.

8-24-21

Vietnam Post advises that government measures to limit spread of COVID-19 include lockdowns in Ho Chi Minh City and Da Nang City until further notice. All inbound express mail service items must go through the Hanoi office of exchange to avoid backlogs and expenses incurred. Expect delays in delivery of inbound items especially for lockdown areas.

Clear
Misha avatar
Tony avatar
Katherine avatar

Welcome to Passport! How can we help?

− Passport Shipping team