Service Alerts

Last updated: June 23, 2022

Passport is committed to helping our customers navigate changes to international shipping. We have put together a page with detailed service disruptions to all countries. Please check this page regularly to stay updated with the latest developments.

For our brand partners - Please turn off shipping to all countries where international service has been suspended. These shipments will not leave the United States until the suspensions have been lifted, and in some instances, may be returned to sender. See the complete list of country suspensions below.

If you have questions or need assistance, don't hesitate to contact us via the help button below.

New Service Updates: June 20 - June 24

We know there have been many countries where service suspensions have been lifted in the past couple of weeks. We've compiled a document here with a complete list of countries that have come off the suspension list to make reconciliation a little easier.

 

Canada

Quebec Delay Due to Holiday

Canada post advises that in observance of St. Jean-Baptiste Day there will be no delivery services available in Quebec on Friday, June 24th 2022.

 

Europe

Clearance Delays

We have been advised of a clearance issue affecting a high volume of parcels headed largely to several European countries. The countries affected include Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden, and Slovakia. We are starting to see movement on these parcels however, and expect the issue to be resolved within the next week.

 

Destination Country Scanning Issues

We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 

This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, Singapore, and Russia.

Service Alert Updates

Partial or Full Service Suspension

The following countries have shut down service for some or all of the country.

Partial Service Suspension

Please Turn Off DDP Service to the Following Country

Ukraine

Effective April 29th, 2022, we will suspend international DDP mail acceptance to Ukraine, where transportation is widely unavailable due to widespread cancellations and restrictions into the area. DDU service is still available to Ukraine, however delays of 3 to 4 weeks should be anticipated.

Full Service Suspension: Please turn off shipping to the below areas.

The Postal Service will continue to accept and process mail destined for these countries; however, these parcels will be held within the United States’ postal network and delivered only once service is restored.

Afghanistan

Effective August 20, 2021, the Postal Service will suspend international mail acceptance to Afghanistan where transportation is unavailable due to widespread cancellations and restrictions into the area.

Bhutan

Effective July 23, 2021, the Postal Service will temporarily suspend international mail acceptance to Bhutan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Brunei

Effective May 22, 2020, the Postal Service will temporarily suspend international mail acceptance to Brunei, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Chad

Effective October 15, 2021, the Postal Service will suspend international mail acceptance to Chad, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Cuba

Effective April 07, 2020, the Postal Service has suspended service to Cuba due to the unavailability of transportation until further notice. Post offices will remain open to provide electronic services, postal payment services, and services on behalf of third parties. Postal workers will continue to comply with the safety measures implemented by the Cuban government.

Laos

Effective November 27, 2020, the Postal Service will temporarily suspend international mail acceptance to Laos, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Libya

Effective September 17, 2020, the Postal Service will temporarily suspend international mail acceptance to Libya, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Mongolia

Effective April 01, 2020, the Postal Service will suspend international mail acceptance to Mongolia, where transportation is unavailable due to widespread cancellations and restrictions into the area due to COVID-19.

Papua New Guinea

Effective October 08, 2021, the Postal Service will suspend international mail acceptance to Papua New Guinea, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Russia

Effective March 11, 2022, the Postal Service will suspend international mail acceptance to Russia, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Samoa

Effective March 05, 2021, the Postal Service will suspend international mail acceptance to Samoa, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Solomon Islands

Effective December 10, 2021, the Postal Service will temporarily suspend international mail acceptance to the Solomon Islands, where transportation is unavailable due to widespread cancellations and restrictions into the area.

South Sudan

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to South Sudan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Syria

Effective June 11, 2021, the Postal Service will suspend international mail acceptance to Syria, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Timor-Leste

Effective April 07, 2020, the Postal Service will suspend international mail acceptance to Timor-Leste, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Turkmenistan

Effective May 22, 2020, the Postal Service will temporarily suspend international mail acceptance to Turkmenistan, where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States. 

Yemen

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to Yemen, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Delays

The following countries have warned of delivery delays.

Australia

5-12-22

We have received reports of severe flooding, particularly in the area of Queensland, which are causing hazardous transportation conditions. Storms are forecasted to continue through the end of the week. Delays should be anticipated.

4-19-22

Weather conditions across NSW and Queensland are causing delivery delays for items coming in and out of those regions. This will affect local transportation of shipments, as some areas may be impassable due to local flooding. While every effort has been made to move parcels to a safe location prior to flooding, it is possible that some items may have become damaged or lost.

3-1-22

Australia Post advises that there are disruptions to its daily operations, in particular in the states of Queensland and New South Wales, because of severe storms, heavy rain and flooding across the country. Processing and delivery of inbound and outbound mail items are affected. As a result of road closures and access issues, implementation of safety measures and closure of several post offices, delivery to certain postcodes is limited in flood-affected areas. The list of affected postcodes areas is updated daily and is available on Australia Post’s website at auspost.com.au/service-updates/domestic-service-updates/queensland-flooding.

1-28-22

Australia Post advises that its daily operations are currently suffering disruption because of severe storms and flooding across the country, and especially in the states of South Australia and Queensland and the Northern Territory. The processing and delivery of inbound and outbound mail items is affected. Deliveries in Queensland to postcode areas 4731, 4805 and 4820 (flooded roads), and areas 4804 to 4852 (road closures) are especially impacted.

Bulgaria

5-10-22

We have been advised of a Cargo Transportation strike in Bulgaria, which is impacting transit times. Workers have set up road blockades in several cities to protest rising fuel costs and adverse working conditions. Additional road blocks and transportation delays are likely until the strike ends on May 18th, 2022.

4-16-22

We have been advised of a cyberattack on Bulgarian Posts on April 16th, 2022 which has led to the shutdown of all IT systems of the organization. Experts are working to resolve the situation, but no anticipated timeframe for the system’s resumption has been communicated. Delays should be expected.

Canada

04-14-22

The LA ISC is experiencing a severe backlog of parcels. These delays are slowly beginning to clear but are causing export delays on packages routed through the LA ISC, especially to Canada. This has led to delivery delays past the original estimated delivery date.

China

5-13-22

China Post advises that to prevent further transmission of COVID-19, the processing of inbound mail is temporarily affected at Shanghai, Changchun, Beijing, and Yanji mail processing centers until further notice. Inbound mail received by these offices of exchange cannot be processed or transported to sorting centers/delivery offices. Parcels are being held in isolation for a period of 4 to 11 days prior to processing. This is causing severe delays processing, transiting, and delivery of inbound mail, as well as updating of electronic messages and responses to online customer inquiries.

5-6-22

China Post advises that to prevent further transmission of COVID-19 the processing of inbound mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centers until further notice. Inbound mail received by these offices of exchange cannot be processed or transported to sorting centers/delivery offices. Parcels are being held in isolation for a period of 4 to 11 days prior to processing. This is causing continued delays processing, transiting and delivery of inbound mail, as well as updating of electronic messages and responses to online customer inquiries.

4-4-22

China Post advises that to prevent further transmission of COVID-19 the processing of inbound mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centers until further notice. Inbound mail received by these offices of exchange cannot be processed or transported to sorting centers/delivery offices. This delays processing, transiting and delivery of inbound mail, as well as updating of electronic messages and responses to online customer inquiries.

Ecuador

4-29-22

Due to changes within the Ecuadorian postal system, letters and parcels destined for Ecuador have been significantly delayed. Consumers and business shippers should consider lengthy delivery times when making commitments to recipients in Ecuador as the backlog continues to clear.

2-28-22

The Postal Service received notification though the Universal Postal Union (UPU) of a recent change in the designated postal operator in Ecuador. This has resulted in significant delays on all items received in Ecuador as of October 2021. The new postal operator is managing the items in the order received and processing them as quickly as possible.

France

6-7-22

We have been informed by French union sources that postal workers at the sorting centers in Saint-Nazaire, Pornichet, Montoir-de-Bretagne, and La Baule Bertho will go on an indefinite strike beginning June 7th, 2022. Delays should be anticipated.

1-6-22

La Poste advises that due to measures put in place by the government to combat COVID-19, there may be impact on postal operations. La Poste is unable to guarantee normal operations or compliance with standards and delivery times for letter-post, parcel-post and EMS items. The business hours of postal establishments open to the public may also be affected.

Germany

6-6-22

Germany reports severe rain storms in the southern and western parts of the country on June 6th, 2022. These severe conditions are affecting localized ground transportation, as well as access to some businesses. Delays are likely.

1-27-22

Germany’s post advises that due to a significant increase in the number of COVID-19 infections among its operational staff and in view of measures to limit the spread of the virus, delays are to be expected in the processing and delivery of inbound and outbound postal items.

Greece

4-6-22

Please note that due to a proclaimed 24-hour strike on Wednesday 06 April 2022 of major labour unions and planned protest in the centre of Athens, delays in delivery and collection of shipments in central Athens area will be expected.

Hong Kong

2-7-22

Hongkong Post has advised that due to the current pandemic situation, all airmail center staff have been required to undergo multiple COVID-19 tests beginning Feb. 6 and to work from home until they receive a negative test result. Consequently, operations at airmail centers have been severely affected, with functions reduced to a minimal level only. The processing and transportation of all inbound and outbound mail have been disrupted. Quality of service for all types of mail (letter-post, parcel-post and EMS items), as well as inbound mail delivery services, will be affected until further notice.

Italy

04-15-22

We have been advised by Poste Italiane that Postal employees in Ancona and Veneto plan to strike on April 15th and 16th. The strike has been called due to staff shortages and deteriorating working conditions. Delays in postal services to Italy should be anticipated.

Jamaica

5-6-22

Jamaica Post has advised that due to ongoing IT issues, they are currently experiencing delays in the delivery of mail and parcels to Jamaica. Delays of 7 to 10 days should be anticipated.

2-16-22

Jamaica Post advises that the government has extended a national curfew until Feb. 25. As a result, revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans, as well as timely messaging updates and responses to online customer inquiries. A force majeure continues with an impact on quality of service for all types of mail.

2-3-22

Jamaica Post advises that flooding in northern sections of the island has closed roads, disrupted telecommunications, and caused severe damage to post offices and postal agencies. Affected facilities are unable to open for normal operations, including receipt and delivery of all types of mail, sorting operations, deployment of mail vans, and electronic messages and responses to customer inquiries.

2-2-22

Jamaica Post advises that the government has imposed a national curfew until Feb. 11. As a result, revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans, as well as timely provision of electronic messaging updates and responses to online customer inquiries. A previously announced force majeure continues to apply with an impact on quality of service for all types of mail.

Latvia

2-22-22

Latvia Post advises that delays are to be expected in processing and delivery of inbound and outbound postal items because of a significant increase in COVID-19 cases among operational staff and temporary closure of several post offices.

Madagascar

2-4-22

Madagascar Post advises that the country is experiencing cyclone conditions with impacts to its operations. Domestic flights are canceled Feb. 4-5. Post offices will have limited hours of operation on Feb. 4 and will be closed on Feb. 5. This will disrupt transport and processing of inbound and outbound mail as well as delay deliveries.

Malaysia

1-6-22
Malaysia Post advises as to the areas currently affected by flooding, in which there may be delays to mail operations and the delivery of postal items. These areas are as follows:

SELANGOR: Bt 9 Cheras, Balakong - 43100–43199

PAHANG: Lanchang - 28500–28599, Pekan - 26600–26689

JOHOR: Segamat - 85000–85300, Pengerang - 81600, Batu Anam - 85100,

Tangkak - 84900, Pagoh - 84600

12-28-21

Malaysia Post advises that the country is experiencing heavy rains and extensive flooding. The postal network has been severely affected and some post offices are closed. Certain roads are inaccessible to traffic, which is causing delays in the delivery of all types of mail. Areas affected, from Dec. 19, are in the following postcode ranges: 260xx, 265xx, 280xx, 285xx, 287xx, 40000-40169, 40180-40399, 40400-40449, 40450-40459, 40460-40499, 40500-40999, 42450-42499, 43100-43199, 43800, 43900, 63000 and 64000. Localities affected are Maran, Bentong, Lanchang, Temerloh, Shah Alam, Kota Kemuning, Balakong, Banting, Bt 9 Cheras and Dengkil.

Malta

1-13-22

Malta Post advises that an increase in the COVID-19 infection rate is causing significant staff shortages at key processing and delivery locations. As a result of the staff shortages, it is unable to guarantee normal operations or compliance with standard delivery times.

Moldova

3-1-22

Moldova Post advises that Moldovan airspace is temporarily restricted for civilian air transportation because of the situation in Ukraine. The post is working with its postal partners on alternative surface transportation routes. It is continuing to receive, process and deliver inbound and outbound postal items, and all post offices are fully operational.

Netherlands

2-18-22

Netherlands Post advises that extreme weather conditions are causing transportation and operational disruptions impacting collection and delivery of mail and parcels in the country.

New Zealand

5-13-22

Due to ongoing limited air transportation, USPS is limiting the acceptance of parcels to New Zealand until further notice. While DDU parcels are sill being accepted and processed, delays of 2 to 4 weeks should be expected.

5-6-22

We have been advised that due to ongoing limited air transportation, DDU parcels to New Zealand continue to experience significant delays. This will result in longer than usual transit times.

1-27-22

New Zealand Post advises that the government has announced the application of COVID-19 safe practices throughout the country due to an uptick in cases in order to safeguard its health system and to slow the spread of the virus.

As a business entity that provides essential services, New Zealand Post will continue to operate. Physical distancing measures apply at New Zealand Post’s operational sites, resulting in reduced capacity and a negative impact on operational performance in terms of processing, transport, sorting and delivery of mail.

With regard to customer service, the sending of CN 18 forms (Declaration concerning non-receipt (or receipt) of a postal item) and proof of delivery will be subject to significant delays, as New Zealand Post’s customer service agents will be working from home without access to certain office facilities (e.g. printers).

Peru

4-6-22

Peru Post advises that freight carriers began a national strike on April 4 and the government declared a state of social immobilization on April 5, which will result in delays in processing of mail items.

Portugal

5-25-22

We have been advised that CTT Correios de Portugal workers held a strike on May 25th due to wage disputes. Customers should expect some minor postal delays as a result while services resume.

2-14-22

Portugal Post advises that a “state of calamity” declared by the government to fight COVID-19 continues and the post is unable to guarantee compliance with agreed standards, with an impact on quality of service for all types of mail, including inbound and outbound letter-post, parcel-post and EMS items.

Spain

3-25-22

Spain’s post advises that a transport stoppage has been affecting the movement of mail since March 14. There also may be some delays on mainland road routes and mixed routes (road and ship) to the Canary and Balearic islands.

Thailand

4-1-22

Thailand Post advises that the government has extended by two months a nationwide state of emergency because of the COVID-19 pandemic, effective through May 31. This may have impacts on mail processing for international inbound and outbound items and on agreed service delivery standards. The post is therefore unable to guarantee compliance with agreed standards.

Tonga

1-21-22

Tonga Post advises that a state of emergency is in effect in the country following a volcanic eruption and tsunami. A fiber optic line linking Tonga to the rest of the world was damaged and internet connectivity was lost. It will take about a month to restore.

Ukraine

3-2-22

Ukraine Post advises that some post offices across various regions will continue to be open on a limited basis so customers can receive mail and parcels. The post also advises countries to send their international postal items to Ukraine via Poland, Slovakia or Latvia. The post will be collecting the consignments from those countries.

2-24-22

Ukraine Post advises that due to the conflict in the region international postal transit through Ukrainian territory has been suspended until further notice. Post offices will remain closed beginning Feb. 24 and postal deliveries are suspended until further notice. As soon as the situation allows, the post will resume delivery of all international postal items.

United Kingdom

6-6-22

We have been advised that in response to recent job cuts, Royal Mail workers across the United Kingdom will be balloted for a potential strike. Delays from June 6th to June 29th should be expected while the balloting takes place.

Vietnam

2-28-22

Vietnam Post advises that its operations are currently disrupted by a large number of employees having contracted COVID-19 and until further notice the processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will be impacted and the post is unable to guarantee compliance with the published standards.

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