Service Alerts

Last updated: November 22, 2022

Passport is committed to helping our customers navigate changes to international shipping. We have put together a page with detailed service disruptions to all countries. Please check this page regularly to stay updated with the latest developments.

For our brand partners - Please turn off shipping to all countries where international service has been suspended. These shipments will not leave the United States until the suspensions have been lifted, and in some instances, may be returned to sender. See the complete list of country suspensions below.

If you have questions or need assistance, don't hesitate to contact us via the help button below.

New Service Updates: November 21 - November 25

We know there have been many countries where service suspensions have been lifted in the past couple of weeks. We've compiled a document here with a complete list of countries that have come off the suspension list to make reconciliation a little easier.

 

Australia

Delays Due to Inclement Weather

We have been advised that due to recent flooding, parcel transportation delays are being experienced throughout Australia, particularly in the areas of New South Wales, Queensland, and Victoria. The situation is dynamic, and heavy rains remain unpredictable across the eastern states.

 

Canada

Delays Due to Inclement Weather

Canada post has advised of snow and inclement weather in the areas of Nova Scotia and Ontario. Parcels are still being delivered, however some delays should be anticipated.

 

Indonesia

Delays Due to Earthquake and Landslides

Media sources have reported a large earthquake near West Java which has caused landslides and damage to some structures in the area. Localized delays may be anticipated.

 

United Kingdom

DDU Delays Due to Strike

Royal mail has advised of planned worker strikes as a result of wage disputes. Postal workers will strike on the following dates: November 24th, November 25th, November 30th and December 1st, 2022. DDU Delays are expected during the strike.

Additionally, we have been advised of a 72 hour ground worker strike at the airport in Heathrow, which is to begin on November 18th, 2022. The strike is being called as a result of wage disputes. Some localized delays may be anticipated.

 

Destination Country Scanning Issues

We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 

This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, Singapore, and Russia.

Service Alert Updates

Partial or Full Service Suspension

The following countries have shut down service for some or all of the country.

Partial Service Suspension

Please Turn Off DDP Service to the Following Country

Ukraine

Effective April 29th, 2022, we will suspend international DDP mail acceptance to Ukraine, where transportation is widely unavailable due to widespread cancellations and restrictions into the area. DDU service is still available to Ukraine, however delays of 3 to 4 weeks should be anticipated.

Full Service Suspension: Please turn off shipping to the below areas.

The Postal Service will continue to accept and process mail destined for these countries; however, these parcels will be held within the United States’ postal network and delivered only once service is restored.

Afghanistan

Effective August 20, 2021, the Postal Service will suspend international mail acceptance to Afghanistan where transportation is unavailable due to widespread cancellations and restrictions into the area.

Belarus

Effective July 22, 2022, the Postal Service™ will temporarily suspend international mail acceptance to Belarus until further notice, due to unavailable transportation as a result of widespread cancellations and restrictions into the area.

Bhutan

Effective July 23, 2021, the Postal Service will temporarily suspend international mail acceptance to Bhutan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Brunei

Effective May 22, 2020, the Postal Service will temporarily suspend international mail acceptance to Brunei, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Chad

Effective October 15, 2021, the Postal Service will suspend international mail acceptance to Chad, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Cuba

Effective April 07, 2020, the Postal Service has suspended service to Cuba due to the unavailability of transportation until further notice. Post offices will remain open to provide electronic services, postal payment services, and services on behalf of third parties. Postal workers will continue to comply with the safety measures implemented by the Cuban government.

Laos

Effective November 27, 2020, the Postal Service will temporarily suspend international mail acceptance to Laos, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Libya

Effective September 17, 2020, the Postal Service will temporarily suspend international mail acceptance to Libya, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Mongolia

Effective April 01, 2020, the Postal Service will suspend international mail acceptance to Mongolia, where transportation is unavailable due to widespread cancellations and restrictions into the area due to COVID-19.

Papua New Guinea

Effective October 08, 2021, the Postal Service will suspend international mail acceptance to Papua New Guinea, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Russia

Effective March 11, 2022, the Postal Service will suspend international mail acceptance to Russia, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Samoa

Effective March 05, 2021, the Postal Service will suspend international mail acceptance to Samoa, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Solomon Islands

Effective December 10, 2021, the Postal Service will temporarily suspend international mail acceptance to the Solomon Islands, where transportation is unavailable due to widespread cancellations and restrictions into the area.

South Sudan

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to South Sudan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Syria

Effective June 11, 2021, the Postal Service will suspend international mail acceptance to Syria, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Timor-Leste

Effective April 07, 2020, the Postal Service will suspend international mail acceptance to Timor-Leste, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Turkmenistan

Effective May 22, 2020, the Postal Service will temporarily suspend international mail acceptance to Turkmenistan, where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States. 

Yemen

Effective April 17, 2020, the Postal Service will suspend international mail acceptance to Yemen, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Delays

The following countries have warned of delivery delays.

Aruba

9-26-22

Post Aruba advises that the postal workers union has called a strike, effective September 26th, 2022 until further notice. As a result, DDU delays are to be expected.

6-30-22

We have been advised of severe storms in Aruba. Due to the weather conditions, delays of 1-2 weeks should be anticipated.

Australia

11-17-22

We have been advised that due to recent flooding, parcel transportation delays are being experienced throughout Australia, particularly in the areas of New South Wales, Queensland, and Victoria. The situation is dynamic, and heavy rains remain unpredictable across the eastern states.


11-11-22

Sources report that due to road closures caused by flooding, parcel delays are being experienced throughout Australia, particularly in the areas of New South Wales, Queensland, Victoria and Tasmania.

10-28-22

Media sources report that due to extreme flooding and inclement weather conditions, parcel delays are being experienced throughout Australia, particularly in the areas of New South Wales, Queensland, Victoria and Tasmania. The following postal codes are most effected:
VIC: 3361, 3371, 3463, 3464, 3485, 3515, 3525, 3527, 3530, 3551, 3557, 3558, 3559, 3561, 3563, 3564, 3533, 3540, 3562, 3566, 3567, 3568, 3575, 3579, 3580, 3581, 3630, 3630, 3631, 3619. 3620, 3550, 3552, 3554

NSW: 2400, 2406, 2388, 2382, 2833, 2390, 2550, 2548, 2549, 2339-2412, 2871, 2850, 2630, 2630, 2628, 2627, 2627, 2625, 2624, 2632, 2627, 2731, 2480, 2470, 2348, 2208, 2250, 2678, 2708

ACT: 2600, 2601, 2609, 2610, 2617

QLD: 4562, 4306, 4517, 4110, 4053, 4151

10-13-22

Australia customs has advised that due to a backlog, parcels requiring formal customs clearance are experiencing significant delays until further notice.

9-22-22

Australia Post advises that processing times and tracking event scans are currently delayed on the Australia Post website, though parcels are still moving and delivering. Data for Australia post is still transmitting, so we recommend utilizing your Passport tracking page as the source of record. Due to ongoing processing issues, parcels to Australia are experiencing delays of approximately two weeks beyond original delivery estimates.

Additionally, we have been advised that on Thursday the 22nd of September, Australia will hold a National Day of Mourning to commemorate the life of Queen Elizabeth II. Postal services will not be conducted on this day and some delays may be expected.

9-8-22

Due to an unprecedented amount of limited inbound air transportation availability for cargo, as well as a corresponding backlog, parcels to Australia are experiencing delays of one to two weeks beyond estimated delivery dates. Australia Post Advises that processing times and tracking event scans are also delayed. We are working hard to arrange alternative transport options, however significant delays are ongoing and should be expected to continue. 

8-26-22

Due to limited inbound air transportation availability for cargo, as well as a corresponding backlog, parcels to Australia are experiencing delays of one to two weeks beyond estimated delivery dates. We are working hard to arrange alternative flights and travel lanes, however delays should be anticipated for all service levels.

8-11-22

We have been advised that due to a limited amount of inbound air transportation and a corresponding backlog, parcels to Australia are experiencing delays of one to two weeks. This is expected to continue for the next several weeks while cargo space remains limited.

7-28-22

We have been advised that due to a limited amount of inbound air transportation, DDU parcels to Australia are experiencing delays of one to two weeks.

7-14-22

We have been advised of heavy flooding and inclement weather conditions in Australia, particularly in the area of New South Wales and Sydney, causing delays within the following postal code areas: 2747 to 2759, 2765, and 2775.

7-7-22

We have been advised of heavy flooding and inclement weather conditions in Australia, particularly in the area of New South Wales and Sydney. Delays of 1 to 2 weeks should be anticipated.

Austria

7-21-22

We have been advised of IT system issues, which are affecting the air transit time for shipments to Austria. Some minor delays of inbound parcels should be anticipated.

7-7-22

Local officials in Austria have reported severe flooding which has lead to mudslides, particularly in the area of Wernberg and the Carinthia region. Due to the unsafe conditions, some roadways in the postal code areas of 9000 to 9922 may be impassable. Delays should be expected.

Belgium

11-11-22

Major Belgian trade unions have called 24-hour general strikes on November 9th and November 11th, 2022. During the strikes, road blocks are expected, especially in industrial areas. Additionally, this strike will involve ground handlers and other airport and airline personnel. Some delays are expected as a result of the strike.

Brazil

10-28-22

We have been advised that customs in Brazil has started cracking down on items with underdeclared values and will randomly select shipments to be sent to RIO for further inspection. With this in mind, shippers are advised to ensure they are declaring the value of all shipments correctly to avoid risk of having them confiscated by customs.

Canada

11-22-22

Canada post has advised of snow and inclement weather in the areas of Nova Scotia and Ontario. Parcels are still being delivered, however some delays should be anticipated.

11-17-22

Canada post has advised of snow and inclement weather in the areas of Quebec and Newfoundland. Parcels are still being delivered, however some delays should be anticipated.

11-10-22

Canada post has advised of snow and inclement weather in the areas of Alberta, British Columbia, and Saskatchewan. Parcels are still being delivered, however some delays should be anticipated.

10-7-22

Canada Post has advised that due to IT Systems maintenance work in Toronto, parcels are being diverted to Montreal to assist with capacity and processing. Some delays should be anticipated.


09-29-22

We have been advised that due to the effects of Hurricane Fiona, Parcels bound to the following provinces may experience delays: Nova Scotia, New Brunswick, and Prince Edward Island.

09-19-22

Canada officials have announced that Monday, September 19th will be a bank holiday which coincides with Queen Elizabeth II’s state funeral. Delivery of mail and parcels will resume on Tuesday September 20th, 2022. Some minor delays may be anticipated.

08-11-22

DDU delays continue to be expected for parcels headed from the New York JFK ISC to Canada due to reduced shifts at Toronto Customs. Parcels are being redirected to Montreal to help reduce delays. 

07-28-22

Air transportation delays from the Los Angeles ISC processing center to Canada are causing some longer than usual transit times. Additional capacity has been added, but some DDU delays should be expected for parcels shipping out of California.

Cayman Islands

9-26-22

Cayman Islands Postal Service advises the government issued a hurricane alert due to the approach of Hurricane Hermine. As a result, all post offices in the Cayman Islands have delayed their operations until the storm subsides.

Chile

9-16-22

We have been advised that due to a federal holiday, parcel delivery services and customs clearance will be unavailable from September 16th through September 19th, 2022. Some minor delays should be anticipated.

7-20-22

Correos Chile has reported heavy flooding and inclement weather conditions in Chile, which may cause transportation delays due to blocked roadways.

China

7-11-22

Macao Post advises that most government bureaus, except those providing urgent and essential public services, will be closed for a week beginning July 11 as part of strict COVID-19 epidemic control measures. DDU Delays should be anticipated.

Cyprus

7-28-22

Due to a reduced number of flights, local authorities have advised that there are currently delays of the delivery of inbound parcels to Cyprus.

El Salvador

10-13-22

El Salvador’s post advises that heavy rainfall throughout the country has affected the road network. This is causing disruptions to its operations. Delays are to be anticipated.

France

11-10-22

We have been advised that due to transportation fuel shortages, parcels to France are experiencing delays.

7-21-22

French carrier Colis Privé advises that they are experiencing transportation delays due to wildfire conditions and limited staff availability. Some areas may be unreachable at this time due to the unsafe conditions.

6-7-22

We have been informed by French union sources that postal workers at the sorting centers in Saint-Nazaire, Pornichet, Montoir-de-Bretagne, and La Baule Bertho will go on an indefinite strike beginning June 7th, 2022. Delays should be anticipated.

Germany

11-4-22

Deutsche Post has advised of postal delays as a result of a recent rise in Covid-19 cases, as well as overall labor shortages. These challenges are mainly seen on a local or regional rather than nationwide level but may affect different parts of Germany.

6-6-22

Germany reports severe rain storms in the southern and western parts of the country on June 6th, 2022. These severe conditions are affecting localized ground transportation, as well as access to some businesses. Delays are likely.

Greece

11-9-22

Industry sources report that Greek Unions have called a 24 hour strike on November 9th, 2022. This strike will also effect air traffic control and transportation. Some minor delays are expected

7-21-22

Ongoing wildfires and emergency response are affecting the delivery of shipments in select areas of Greece, where some locations are inaccessible due to unsafe conditions. Delays should be anticipated within the following postal codes: 15236, 15349, 15351, 15344, and 19009.

Guatemala

11-4-22

We have been advised that due to widespread limited availability of transportation, parcels to Guatemala are experiencing delays.

Hong Kong

11-10-22

We have been advised that due to the effects of tropical storm Nalgae, parcels to Hong Kong are experiencing delays.

India

7-21-22

We have been advised that due to limited availability of transportation, shipments to India are experiencing delays of 1 to 3 weeks.

Indonesia

11-22-22

Media sources have reported a large earthquake near west Java which has caused landslides and damage to some structures in the area. Localized delays may be anticipated.

Ireland

10-28-22

Ireland authorities have reported that heavy flooding and high winds are being experienced, particularly in the areas of Clare, Cork, Kerry, Limerick, Donegal, Galway, Leitrim, Mayo and Sligo. Some delays should be anticipated.

Israel

11-10-22

Israel Post has informed that due to staffing shortages and a backlog, parcel delays of up to 10 days are being experienced. DDU Delays are expected to continue as the backlog is cleared.

Italy

10-21-22

Italy has reported a 24-hour air traffic controller strike on October 21st. In addition, some smaller unions have called strike action on this same date, involving ground handlers and other airport and airline personnel. Minor delays are expected.

9-15-22

Poste Italiane has advised of a one day postal worker strike on September 12th, 2022. The strike was called to dispute working conditions. Services have returned to normal, however some minor delays are likely.

Japan

09-23-22

We have been advised that due to inclement weather conditions caused by typhoon Nanmadol, parcels to Japan are currently experiencing delays of up to one week.

Morocco

8-1-22

Following the introduction of new customs regulations, delays have been experienced in the customs clearance of international postal items to Morocco as of August 1st, 2022.

New Zealand

9-26-22

We have been advised that on Monday the 26th of September, New Zealand will hold a National Day of Mourning to commemorate the life of Queen Elizabeth II. Postal services will not be conducted and some delays may be expected.

9-8-22

We have been advised of technical issues at NZ Post which are currently causing delays. This delay also affects transit times to the Cook Islands, Kiribati, Nauru, Niue, Pitcairn Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna and Samoa.

8-26-22

Due to an unprecedented amount of limited inbound air transportation availability for cargo, as well as a corresponding backlog, parcels to New Zealand are experiencing delays of one to two weeks beyond estimated delivery dates. We are working hard to arrange alternative flights and travel lanes, however delays should be anticipated for all service levels.

8-11-22

We have been advised that due to a limited amount of inbound air transportation and a corresponding backlog, parcels to New Zealand are experiencing delays of one to two weeks. This is expected to continue for the next several weeks while cargo space remains limited.

7-1-22

Effective Friday, July 1st, 2022, the Postal Service™ will resume acceptance of mail destined to New Zealand. Expect delays as the backlog begins to clear.

Pakistan

9-9-22

Due to mudslides and flooding as a result of recent severe storms, parcels to Pakistan are experiencing delays. The most impacted districts are Sindh, Balochistan, Punjab and the Khyber Pakhtunkhwa province.

Philippines

9-29-22

We have been advised that due to inclement weather conditions caused by typhoon Noru, parcels to the Philippines are experiencing delays of up to one week.

Portugal

9-15-22

Media sources have reported that widespread heavy flooding is occurring across Portugal as a result of tropical storm Danielle. The most impacted areas are Lisbon, Sintra, Setúbal, and areas around Serra da Estrela/ Manteigas. Delays are expected throughout the week as the rain continues.

Puerto Rico

9-22-22

Media sources have reported that due to the effects of hurricane Fiona, parcels to Puerto Rico are experiencing delays of 1 to 2 weeks.

Saint Martin

6-30-22

Local officials have advised of severe weather storms in the area of Saint Martin. Due to the inclement weather conditions, delays of 1-2 weeks should be expected.

Singapore

10-24-22

Singapore officials advise that due to a national holiday on October 24th, postal services will be closed. Some delays should be anticipated. Services will resume on October 25th, 2022.

South Korea

10-14-22

We have been advised that due to transportation issues, parcels to South Korea are experiencing delays of one to two weeks.

Thailand

10-28-22

Thailand officials have reported that several postal codes remain impacted as a result of recent heavy flooding. The following postal codes are most effected: 12XXX, 13XXX, 14XXX, 15XXX, 16XXX, 17XXX, 18XXX, 24XXX, 25XXX, 32XXX, 33XXX, 34XXX, 44XXX, 46XXX, 60XXX, 61XXX, 66XXX, and 73XXX.

10-24-22

Thailand officials advise that due to a national holiday on October 24th, postal services will be closed. Some delays should be anticipated. Services will resume on October 25th, 2022.


10-7-22

Thailand Post advises that due to national holidays on October 13th and 14th, postal services will be closed. Some delays should be anticipated.

Additionally, due to recent storms and flash flooding causing unsafe conditions, parcels to Thailand are experiencing delays. The following postal codes are most effected: 10XXX, 11XXX, 12XXX, 13XXX, 14XXX, 15XXX, 16XXX, 17XXX, 18XXX, 24XXX, 25XXX, 26XXX, 30XXX, 31XXX, 32XXX, 33XXX, 34XXX, 35XXX, 36XXX, 40XXX, 41XXX, 42XXX, 44XXX, 45XXX, 50XXX, 60XXX, 61XXX, 62XXX, 63XXX, 64XXX, 65XXX, 66XXX, 67XXX, 72XXX and 73XXX.


9-15-22

Thailand Post advises that due to recent storms and flash flooding, parcels to Thailand are experiencing delays. The following postal codes are most impacted: 10xxx, 11xxx, 12xxx, 13xxx, 21xxx, 24xxx, 25xxx, 26xxx, 34xxx, 40xxx, 42xxx, 61xxx and 72xxx.

Tonga

7-21-22

Tonga officials have informed that due to a reduced number of flights as a result of the COVID-19 pandemic, shipment delays of one week or more should be expected.

Ukraine

11-4-22
Ukrposhta has advised that ongoing hostile and unsafe conditions are occurring due to the war in Ukraine. Some postal offices are experiencing rolling power outages which may last several days. The postal service is making every effort to deliver parcels when it is safe to do so, however lengthy DDU delays of 3 to 4 weeks are expected to continue.

United Kingdom

11-22-22
Royal mail has advised of planned worker strikes as a result of wage disputes. Postal workers will strike on the following dates: November 24th, November 25th, November 30th and December 1st, 2022. DDU Delays are expected during the strike.

Additionally, we have been advised of a 72 hour ground worker strike at the airport in Heathrow, which is to begin on November 18th, 2022. The strike is being called as a result of wage disputes. Some localized delays may be anticipated.


11-11-22

We have been informed of transportation delays in the UK due to protests blocking major roadways. Parcels are still moving and delivering, however roadway blockages may cause some localized delays.

11-4-22

Royal mail has advised of planned worker strikes as a result of wage disputes. Postal workers will strike on the following dates: November 24th, November 25th, November 30th and December 1st, 2022. DDU Delays are expected during the strike.

9-30-22

Royal mail has advised of a planned worker strike as a result of wage disputes. Postal workers will strike on the following dates: September 30th, October 1st, October 13th, October 20th, October 25th, and November 28th, 2022. Additional Strike action is also forecast throughout October and November 2022. DDU Delays should be anticipated during the strike.

9-19-22

Royal mail has advised of a planned worker strike as a result of wage disputes. Approximately 115,000 postal workers will strike on the following dates: September 30th, and October 1st, 2022. DDU Delays should be anticipated during the strike.

Additionally, UK officials have announced that Monday, September 19th will be a bank holiday which coincides with Queen Elizabeth II’s state funeral. Delivery of mail and parcels will resume on Tuesday September 20th, 2022. Some minor delays may be anticipated as a result of the holiday.

8-26-22

The Postal Service™ has advised that effective August 26th, 2022, DDU delays are expected for parcels destined for the United Kingdom due to labor shortages.

8-18-22

Royal mail has advised of a planned upcoming worker strike as a result of wage disputes. Approximately 115,000 postal workers will strike on the following dates: August 26th, August 31st, September 8th, and September 9th, 2022. DDU delays should be anticipated during the strike.

7-28-22

We have been notified of a potential for delays in the areas of Birmingham and Wolverhampton. These delays are expected due to traffic restrictions within these areas during the Commonwealth Games. Delays are likely from July 28th though August 8th.

7-11-22

Media sources have reported that postal employees in the UK have staged a planned strike on July 11th, as well as during the week of July 15th through July 22nd. The strike has been called due to wage disputes. Some DDU delays should be anticipated.

6-6-22

We have been advised that in response to recent job cuts, Royal Mail workers across the United Kingdom will be balloted for a potential strike. Delays from June 6th to June 29th should be expected while the balloting takes place.

Clear
Misha avatar
Tony avatar
Katherine avatar

Welcome to Passport! How can we help?

− Passport Shipping team