Service Alerts

Passport Service Alerts: COVID-19 

Last updated: 01 April 2020 at 4:00 pm PDT

Please find detailed information about service disruptions to all countries. The following document is broken down into the following sections

 

Updates about Top 3 Countries by Volume

 

Australia: Australia Post (DDU & DDP) has advised that written proof of delivery is suspended, until further notice, for inbound items. Expect delays in delivery.  More Australian Post information HERE.

Canada:  Canada Post (DDU & DDP) has advised that signature required delivery is suspended, until further notice, for inbound items. As a result of potential impacts related to local facilities and air transportation, Canada Post will also be suspending On-time Delivery Guarantees for all parcel services, until further notice. This means that some residents and businesses may begin to experience slower than normal delivery times. More Canada Post information HERE.

United Kingdom: Royal Mail is actively monitoring the rapidly evolving Coronavirus situation. They have already made a series of adjustments to their parcel handling procedures. They have also taken the difficult decision to suspend the 1 pm delivery guarantee for Special Delivery items posted from Thursday 19 March 2020 until further notice (see below for more details). There may be more changes in the coming days and weeks. 

  • Royal Mail for DDU Shipments: Per Royal Mail, normal deliveries and collections should take place in all parts of the UK. More Royal Post information HERE.

  • Hermes for DDP Shipments: Signature required delivery is suspended, expect delays in delivery. More Hermes information HERE.

  • Special Delivery Guaranteed

    • For items posted from Thursday 19 March 2020 onwards, Royal Mail will no longer guarantee deliveries by 1 pm the next working day. They’ll still prioritize Special Delivery parcels and letters and will aim to deliver by 1 pm or before the end of day.

    • Resource implications of the continuing advice regarding Coronavirus means Royal Mail may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.

    • Royal Mail’s Special Delivery Guaranteed by 9 am service remains unchanged; Royal Mail still guarantees delivery by 9 am.

  • Royal Mail Logistics and Processing:

    • Air Network: Royal Mail air services all operating to schedule

    • Rail Network: Royal Mail rail network operating to schedule 

    • Road Network: Royal Mail road network operating to schedule

    • Mail Centers (Processing): 

      • Issues at our Jubilee Mail Centre on Friday night meant not all mail could be processed on time. As a result, some mail posted in other parts of the UK on Friday for delivery on Saturday in the GU, KT, SW and TW postcode areas may arrive later than planned.

      • Issues at our Northern Ireland Mail Centre on Friday night meant not all mail could be processed to schedule. As a result, some mail posted in other parts of the UK on Friday for delivery on Saturday in the BT postcode area may arrive later than expected.

    • Mail services in the London N6 postcode area: Due to resourcing issues, the Customer Service Point (CSP) at the Highgate Post Office Branch (361 Archway Road, N6 4EJ), has been temporarily closed. As an interim measure, customers who have received a ‘Something For You’ card from Friday 20 March, can collect their items from the CSP at Upper Holloway Delivery Office (407-409 Hornsey Road, N19 4TT).

 

Partial or Full Service Suspension: The following countries have shut down service for some or all of the country

 

Partial Service Suspension

Chile - International inbound mail addressed to Easter Island will no longer be accepted

There will be delays in the processing and delivery of international inbound mail;

Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.

 

Spain - No Delivery to Barcelona Area

Correos y Telégrafos has advised that many airlines have canceled their flights to Madrid. As a result, the distribution of international mail will be subject to major delays until the situation returns to normal.

As part of the Spanish Government’s directive, the following postcodes are now embargoed: 8672, 8695, 8698, 8699, 8700, 8710, 8711, 8712, 8718, 8719, 8773, 8779, 8781, 8782, 8783, 8784, 8785, 8786, 8787, 8788, 8789, 8791

Any parcels sent to these postcodes will be returned to sender.

 

Full Service Suspension: Please turn off shipping to the below areas. The Postal Service will continue to accept and process mail destined for these countries; however, these parcels will be held within the United States’ postal network and delivered only once service is restored.

Bolivia: The postal operator of Bolivia, effective from 22 March to 15 April 2020, it is temporarily ceasing all activities and is therefore declaring a situation of force majeure in relation to all mail (letter-post, parcel-post and EMS items).

Cayman Islands: Suspended all international flights arriving in and departing from the jurisdiction, owing to the coronavirus (COVID-19) pandemic. With immediate effect, Cayman Islands Postal Service is unable to accept further inbound mail and will be unable to send outbound mail from 20 March 2020 to 12 April 2020. It is, therefore, declaring a situation of force majeure and ceasing to accept letter-post, parcel-post, and EMS items until sufficient transport capacity becomes available.

Chad: The government of Chad has decided to close its land borders and suspend all flights, except for cargo, as from 19 March 2020 until further notice.   Consequently, STPE is no longer able to send postal items to other designated operators or receive postal items from them.

Colombia: Colombia’s post advises that it is taking preventive measures impacting its administrative and operational personnel to avoid the spread of the coronavirus (COVID-19). Roads and borders have been closed by the government, affecting logistics operations at national and international levels. There also are impacts to operations at the exchange office due to the suspension of airline services.

Cyprus: All commercial flights to Cyprus are suspended for 14 days.  In addition, Cyprus Post asks member countries to suspend all category A dispatches to Cyprus until further notice or to send them via cargo flights.

Djibouti: Suspended all international flights arriving in and departing from Djibouti, with the exception of cargo flights, owing to the coronavirus (COVID-19) pandemic, with effect from 18 March 2020 and until further notice.  La Poste de Djibouti is therefore declaring a situation of force majeure and delays are expected in the handling and delivery of letter-post, parcel-post, and EMS items until sufficient transport capacity becomes available.

Ecuador: All postal services in Ecuador are suspended with immediate effect until further notice.

French Polynesia: Unable to accept letter-post, parcel-post or EMS items from any Union member countries. OPT PF – FARE RATA is thus declaring a case of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post or EMS items from any Union member countries until 31 March 2020.

Honduras: The entire territory of Honduras will continue in lockdown until 12 April 2020 (or a later date to be communicated).  Honduras has determined that it is necessary to suspend the postal service across the entire postal supply chain until 12 April 2020, or a later date to be communicated in due course (from the admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). Honduras asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

India: India Post has suspended all international mail exchanges for the time being.  A complete countrywide lockdown has been announced until 14 April 2020. However, the postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mails received by offices of exchange before 22 March 2020 are being delivered, though with limited staff, and subject to strict regulations announced by the government. The current situation will have a major impact on the quality of service for all types of inbound and outbound mail. In these circumstances, India Post can no longer guarantee service delivery standards (including delivery times and other quality parameters).

Kuwait: Kuwait Postal Sector has suspended all inbound and outbound mail (letter-post, parcel-post, and Express Mail Service (EMS) items) until further notice.

Lebanon: The processing of all inbound and outbound international mail conveyed via passenger air transport has been suspended until further notice.

Libya: Libya's Postal service has alerted USPS that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic.

Madagascar: The Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from 21 March 2020. In order to restrict human contact as far as possible, all passenger flights have been suspended, personal travel is strictly limited, and public transport services are no longer permitted to operate. These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post, and EMS items) is suspended. Consequently, Paositra Malagasy is no longer able to guarantee the quality of service for all categories of inbound and outbound mail (letter-post, parcel-post, and EMS items), in particular with regard to compliance with export and delivery standards for letter-post and EMS items.

Maldives: Maldives Post has advised that the government of Maldives has decided to extend the measures adopted as a precaution against the spread of the global COVID-19 pandemic. Therefore, Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post, and EMS items) from March 19, 2020, through April 4, 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared.

Moldova: Posta Moldovei has suspended all inbound and outbound mail (letter-post, parcel-post, and EMS items) until further notice.

Mongolia: All international flights to and from Ulaanbaatar are suspended until 30 April 2020. The international mail processing center (MNULNA) will remain closed until 1 April 2020. This closure may be extended.

Montenegro: Owing to the outbreak of the coronavirus (COVID-19) inbound and outbound postal traffic will be suspended until further notice.

Myanmar: Suspended all passenger flights from and to Yangon International Airport, with effect from 18 March 2020 until 30 April 2020 inclusive. Owing to this situation, Myanmar Post will be unable to provide outbound mail services (letter-post, parcel-post, and EMS items) to international destinations and is therefore ceasing, with immediate effect, to accept letter-post, parcel-post, and EMS items until passenger flights resume at Yangon International Airport.

Nepal: The government of Nepal has extended the suspension of all incoming international flights to Nepal until 15 April 2020, and the country is in lockdown until 7 April 2020. These measures are adversely affecting the collection, transmission, and delivery of mail items.

Panama: All incoming and outgoing international flights to and from Panama have been suspended as of 19 March 2020. As a result, airlines have canceled mail transportation until further notice.  In view of this situation, Correos de Panamá would like to inform all member countries that transportation services for all categories of mail items (letter post, parcel post, and EMS) are suspended until further notice.  As a result, Correos de Panamá is no longer able to guarantee inbound and outbound mail standards and invokes the force majeure clause for quality of service and quality of remunerations for all categories of mail item (letter post, parcel post, and EMS) until further notice.  The postal network, national and international operations centers and national post offices will, however, remain open, but with a reduced workforce and modified working hours.

Peru: Postal services in Peru are suspended until 12 April 2020.

Philippines: As part of the enhanced community quarantine in Metropolitan Manila and the rest of Luzon island, a total lockdown of international air and sea transport will be imposed with effect from 20 March 2020. Domestic air, land and sea transport in areas subject to community quarantine have been under total lockdown since 13 March 2020.

In view of this situation, Philippine Postal Corporation will operate as follows during the community  quarantine, from 13 March to 12 April 2020:

  • International mail processing centers will maintain a skeleton staff, in order to accept incoming international dispatches until the total lockdown of international air and sea transport on 20 March 2020.

  • All post offices in areas placed under quarantine are closed.

Samoa: Samoa has therefore closed its borders and suspended all flights in and out of the country. Samoa Post will be closed from Thursday, 26 March 2020 until further notice; no inbound or outbound mail will be processed during this period.

Saudi Arabia: Dispatch and receipt of all ordinary and registered letter-post and parcel-post items has been suspended for two weeks with effect from Sunday, 29 March 2020. Dispatch and receipt of EMS items weighing up to 5 kg will, however, continue. During this time, quality of service, including delivery times and other quality standards, cannot be guaranteed.

South Africa: Because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked. All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed. South African Post Office therefore requests that delivery standards be suspended in this force majeure situation. At present, normal services are due to resume as of 17 April.

Sri Lanka: A large number of international flights have been suspended, and the Sri Lankan Government has declared a “work from home” period until 27 March, subject to further extension if necessary to avoid further spread of COVID-19.  The Department of Posts is therefore suspending the processing and delivery of all international inbound and outbound mail (letter-post, parcel-post, and EMS items) until sufficient transport and workforce capacity is available.

Suriname: The country is in “lockdown”. The government has decided not to allow international flights until further notice. Quality of service for all types of inbound and outbound mail (letter post, parcels, and EMS) is impacted. For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.

Tunisia: Suspended all international flights arriving in and departing from Tunisia, owing to the novel coronavirus (COVID-19) pandemic, with effect from 18 March 2020 and until further notice. La Poste Tunisienne is therefore declaring a situation of force majeure and ceasing to accept letter-post, parcel-post, and EMS items until sufficient transport capacity becomes available.

Zimbabwe: A lockdown of all services in the country has been affected, except for a few specified critical utilities that exclude postal services.  In compliance with the lockdown, ZIMPOST is therefore suspending all operations (counter and mail services), including the acceptance and processing of all inbound and outbound mail (letters, parcels and EMS) until the end of the lockdown on Tuesday, 19 April 2020, or any other date announced by the government.

 

Countries with Delays: The following countries have warned of delays due to reduction in staff, many have also suspended “hand-to-hand” delivery (signature required)

 

Austria: Austrian Post has advised that significant delays are to be expected in the delivery of all inbound mail until April 14, or until regulatory measures are lifted. As a result, customers should expect delivery delays for all letters and parcels.

Belarus: The current situation will have a major impact on the quality of service for all types of inbound and outbound mail. Under these circumstances, RUE “Belpochta” can no longer guarantee service delivery standards (including delivery times and other quality parameters). As far as possible, international and domestic operations will be continued on a regular basis.

Belgium: International and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • Post offices will remain open in general but will be closed on Saturdays

  • For domestic and inbound international items that would normally require a signature, the postwoman  or postman will sign for a delivery in place of the customer (but in the customer’s presence)

  • bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments

Bhutan: Bhutan Post is experiencing significant disruption to its daily operations. This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until normal transport capacity becomes available. Bhutan Post is therefore declaring a situation of force majeure in relation to all international letter-post (including Prime Express), parcel-post and EMS services.

Bolivia: The postal operator of Bolivia, effective from 22 March to 15 April 2020, it is temporarily ceasing all activities and is therefore declaring a situation of force majeure in relation to all mail (letter-post, parcel-post and EMS items).

Bulgaria: Bulgarian Government declared a state of emergency on 13 March 2020, and has introduced various measures such as self-isolation, social distancing, advising people to work from home and restricting travel, with the aim of minimizing the spread of COVID-19.  Under these circumstances, Bulgarian Posts can no longer guarantee service delivery standards (including delivery times and other quality parameters).

China: As airlines continue to reduce or cancel their flights to mainland China, there are heavy backlogs at the transit hubs and delays to and from China. 

According to the World Health Organization, coronaviruses do not survive for long on objects. It is therefore safe to receive postal items from China without risk of contracting the new coronavirus.

The U.S. Postal Service (USPS) continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area. In addition, customers may see delays in mail and packages destined to China as well as from China.

 USPS is undertaking all reasonable measures to minimize the impact to our customers.

Denmark: Post Danmark (PostNord Denmark) has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect.


El Salvador: Correos de El Salvador has advised that it will need to reduce its workforce across the logistics chain. As a result, customers should expect delivery delays for all letter-post, parcel-post, and EMS items.

Estonia: Estonian Post has advised that it has suspended signature on delivery for inbound items. Where possible, items will be delivered to mailboxes; otherwise, they will be delivered in person, but without a signature. The courier will enter the recipient’s name in the handheld device, but in place of the signature, there will be the indication “Courier”. This temporary measure will last until further notice.

Fiji: Post Fiji is experiencing significant disruption in its daily operations, which has led to suspension of collection and deliveries for all international mail categories (letter-post, parcel-post and EMS items) and services.

France: Commencing 30 March 2020, La Poste will implement a new organization based on three working days per employee available to work. This new organization aims to maintain the universal service to the greatest possible extent while safeguarding the health of La Poste’s employees.  Consequently, the industrial capacity of the postal network will be significantly reduced and La Poste will be unable to accept inbound letter-post flows in their entirety for the upcoming weeks, during which there will be four days of reception: Tuesday, Wednesday, Thursday and Friday. Efforts will be focused on urgent flows and the delivery of small packets able to help people during this confinement period.  Therefore, La Poste would be grateful if operators could relay this information to their customers and ask them to defer their non-urgent shipments to France.

For the same reason, La Poste will be unable to receive the following letter-post items:

  • non-priority (mail categories B and C);
  • M bags, returns, and IBRS;
  • Transit mail;
  • Rail and sea dispatches.

Moreover, La Poste requests that each operator reduce the volume dispatched to France. Operators will be contacted by La Poste teams to manage the operational aspects.

Georgia: The Government of Georgia has taken measures to reduce the spread of the novel coronavirus (COVID-19). As these measures include the self-quarantine of staff, significant delays are to be expected in the delivery of all inbound mail (letter-post, parcel-post, and EMS items).  In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Georgian Post to collect and provide written proof of delivery.

Germany: Deutsche Post has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

Greece: Hellenic Post faces major difficulties in mail collection and delivery.

Israel: Israel Postal Company will continue to process incoming and outgoing mail, giving priority to premium services such as EMS and PRIME, and will make every effort to ensure the regular distribution of mail. However, due to the above restrictions, Israel Postal Company can no longer guarantee service delivery standards. In addition, since 17 March 2020, a signature is no longer required for items requiring a signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.

Italy: Poste Italiane has instituted further measures with regard to the acceptance and delivery of parcels, in accordance with physical distancing requirements.   If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt.  The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website: www.poste.it/emergenza-covid19.html.  

Furthermore, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. Union member countries and their designated postal operators are kindly asked to comply with these restrictions. However, these restrictions do not apply to donations.

Jamaica: Implementing a restructured operations program. This will have an impact on the processing of all inbound and outbound mail, as follows:

  • Inability to guarantee delivery standards for letter-post, parcel-post and EMS items, owing to adjusted opening hours of post offices and postal agencies.

Kazakhstan: A state of emergency has been declared throughout the country from 16 March to 15 April 2020 and a quarantine regime has been imposed in the cities of Nur-Sultan and Almaty in response to the COVID-19 pandemic.  Kazpost has put in place rapid response measures at its central office and throughout its network. At all post offices around Kazakhstan, which are operating as usual, contactless processes have been introduced and hand sanitizers installed.  In Almaty and Nur-Sultan, Kazpost has worked with the city authorities to arrange inward and outward transport routes to enable it to continue its operations and maintain socially significant services for the population.  Currently, mail deliveries and distribution of newspapers and magazines are carrying on as normal. However, given the imposition of quarantine and the restriction of air and train transportation to and from Nur-Sultan and Almaty, delays in mail delivery to all areas are possible.  Passenger flights to and from Nur-Sultan and Almaty have been suspended since 22 March 2020.   Kazpost requests that its quality performance not be taken into account for the duration of the state of emergency.

Latvia: Latvijas Pasts has advised that the processing of all inbound and outbound international mail conveyed via passenger air transport has been suspended until further notice. Latvijas Pasts will strive to find alternative means to convey its outbound mail by truck or cargo air transport. However, there may be significant delays in the meantime. For preventive purposes, shipments are stored in a warehouse for 72 hours prior to transport. Customers should expect delays.

Liechtenstein: All letter-post, parcel-post and EMS items requiring a signature upon delivery are no longer being signed when handed over to the addressee, for health and safety reasons.  For such items, the postman/postwoman will leave a note in the signature field of the handheld device.

Lithuania: To eliminate customer interaction at the doorstep and in accordance with physical distancing requirements, Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature.  Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed.

Luxembourg: Post Luxembourg has advised that delivery will be conducted via methods that restrict direct contact. For all letter-post, parcel-post and EMS items requiring a signature on delivery, the addressee’s signature will be replaced by the mail carrier's signature, together with the delivery code, in the signature field.

Mali: Suspended all commercial flights (other than cargo flights) from affected countries, which will affect postal services.

Mauritius: Owing to the outbreak of COVID-19 and the restricted confinement order enacted by the government of Mauritius, all post offices are closed from 20 March 2020. This temporary measure will remain in force until 2 April 2020.  As a result of this exceptional precautionary measure, severe delays are to be expected in the processing, transport, and delivery of both inbound and outbound mails (letter-post, parcel-post, and EMS items) due to the suspension of postal services and various flight cancellations.  Moreover, items requiring a signature on delivery will no longer be signed at the moment of handover to the recipient for health, safety and security reasons. Instead, the postman will ask the recipient’s name and will record it on the delivery receipt, keeping a distance of one meter to minimize human contact.  Mauritius Post requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which, in some cases, may not allow for the provision of written proof of delivery under these special circumstances.

Mexico: Owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia, and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on the quality of service in relation to both inbound and outbound mail.  Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments (letter-post, parcel post, and EMS items) as a result of the COVID-19 pandemic and its effects on services worldwide. Until further notice, only services to Canada and the United States of America will be maintained.

Malaysia: Delays are to be expected in the processing, transportation, and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19.  For inbound mail deliveries, letter-post, parcel-post, and EMS items will be handled as follows: Items requiring a signature on delivery will no longer be signed for at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest.   For the delivery of items to a mailroom, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

Morocco: Up to now, incoming mail has been processed and delivered as normal.  However, the following steps are taken to limit the spread of COVID-19, and for public health and safety reasons, delivery services may suffer certain delays, because of limited staff numbers in processing and delivery centers. Postal parcels, EMS items, and registered mail are being delivered without the addressee's signature being requested. For such items, postmen/postwomen ask the addressee for their identity card number and record it.

Netherlands: PostNL has advised that all letter-post, parcel-post, and EMS items requiring a signature on delivery will no longer be signed at the time of delivery. For these items, the mail carrier will ask the recipient for the last three digits of the recipient’s ID reference number, and this information will be entered by the carrier in the signature field on their handheld device. This temporary measure will be effective until further notice.

New Caledonia: Import/export - owing to the reduction in the number of flights offered by partner airlines, and new measures to protect against the spread of the coronavirus (COVID-19), the shipment of inbound and outbound letter-post, parcel-post and EMS items is currently limited to mainland France only. OPT–NC is ceasing to accept any mail originating from other Union member countries with immediate effect.  For all letter-post, parcel-post and EMS items requiring a signature on delivery, the addressee's signature will be replaced by that of the postman/woman or OPT–NC agent.

New Zealand: New Zealand Post has announced changes for all letter-post, parcel-post, and EMS items requiring a signature on delivery. Effective immediately, the mail carrier will ask for the recipient’s name (to record proof of delivery), and leave the item on the doorstep. The person receiving the item will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the carrier will leave a card with details of the delivery, and return the item to the Post Office. This temporary measure will remain in effect until further notice.

North Macedonia: Skopje Airport is closed to all international flights from 19 March 2020 until further notice. Exchanges of mail with the designated operators of neighboring countries are being organized where possible. This situation will have a major impact on operations, and quality of service for all types of inbound and outbound mail (letter post, parcel post, and EMS) is affected. The measures will also have repercussions on Post of North Macedonia’s ability to keep its sorting and delivery operations running.

Papua New Guinea: The processing of all inbound and outbound mail (letter-post, parcel-post, and EMS items) will be subject to restrictions.

Portugal: CTT Correios de Portugal has announced changes for letter-post, parcel-post, and EMS items requiring a signature on delivery. Effective immediately, the mail carrier will ask the recipient for their given name and family name, and will enter this information, followed by “CV19”, in the signature field on the handheld device. This temporary measure will remain in effect until further notice.

Romania: Travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail (letter post, parcels, and EMS). This will have a major impact on operations and, consequently, on quality of service.

Saint Lucia: Is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices. This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries.

Senegal: Measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for letter post, parcel post, and packets. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards and is invoking a situation of force majeure with regard to the quality of service.

Slovenia: Pošta Slovenije has advised that significant delays are to be expected for all inbound and outbound letter post, parcel post and EMS items until the end of the epidemic. Furthermore, should the situation worsen, it will be forced to temporarily suspend the acceptance of mail for destinations outside Slovenia to which transport is not available. 

Slovenia has suspended signature on delivery for inbound items insofar as possible. In order to avoid human contact, Pošta Slovenije will deliver items using alternative delivery methods where possible. This includes delivery to agreed locations without physical contact (e.g. P.O. boxes, mailboxes, parcel lockers) and delivery without signature (to this end, a new “contact-free delivery” status for internal items has been introduced within the domestic Track & Trace system).

 

Switzerland: Swiss Post has had to change its delivery process for all items requiring a signature on delivery. With effect from 16 March 2020, letter-post, parcel-post, and EMS items requiring a signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.

Thailand: The state of emergency may have a severe impact on service quality for international inbound and outbound services, and service delivery standards (including delivery times and other quality parameters) can no longer be guaranteed.

Turkey: A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post, and EMS items). For this reason, service delays are to be expected for inbound and outbound postal items.

Ukraine: In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Ukrposhta to collect and provide written proof of delivery. Ukrposhta kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which, in some cases, may not allow for the provision of written proof of delivery under these special circumstances.

United Arab Emirates: In line with government directives, Emirates Post is required to take strict ad hoc measures aimed at minimizing human contact, during both sorting and delivery. These are likely to have an impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS), at least until 2 April 2020. For this reason, service delivery standards cannot currently be guaranteed.

Vatican: Despite a reduction in staff resulting from the situation, Poste Vaticane has put in place a skeleton service enabling continuity to be maintained in the provision of essential services.  The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards (delivery times and other quality performance parameters).   

Vietnam: The government is taking measures to minimize the spread of COVID-19 in the following locations from 7 March 2020:

Ha Noi (100000–159999), Hai Phong (180000–189999), Quang Ninh (200000–209999), Soc Trang (950000–959999), Hung Yen (160000–169999), Quang Binh (510000–519999), Quang Nam (560000–569999), Da Nang (550000–559999), Hau Giang (910000–919999), Binh Dinh (590000–599999), Bac Giang (230000–239999), Hue (530000–539999), Thai Nguyen (250000–259999), Ninh Thuan (660000–669999), Kien Giang (920000–929999), Quang Tri (520000–529999), Ha Tinh (480000–489999), Nghe An (460000–479999), Ninh Binh (430000–439999), Ho Chi Minh (700000–769999), and Thanh Hoa (440000–459999).

Therefore, the delivery of letter-post, parcel-post, and EMS items to the above locations may be delayed and may not follow the service standards declared in the UPU compendia.