Ruby Has serves over 200 clients, many of which are fast-growing Direct to Consumer (DTC) brands. DTC brands live-and-die by the experience that they offer to their consumers. Ruby Has is a perfect fulfillment partner for these types of retailers because of its great technology and top-notch pick-and-pack operation.
Yet brands that earn a great Net Promoter Score (NPS) from U.S. customers often find that international customer experience lags. In its quest to level-up this part of the stack, Ruby Has engaged Passport to build an end-to-end landed cost solution.
When you do everything right, but customs causes an issue, a 3PL gets the blame. Passport innovated on its landed cost solution for Ruby Has, enabling its brands to have a unified, end-to-end experience, across both Priority and Express shipments.
Passport’s end-to-end landed cost solution helps Ruby Has clients deliver a great experience to their international fans
In general, when orders land above $30, you’ll start to see customs delays take place on shipments sent “DDU”, or duties unpaid. Many of Ruby Has’ clients, like Koio, an Italian leather shoe company, have items priced from $20 - $300.
Not only did Koio want to take advantage of Passport’s great rates for IPA, ePacket, and DDP shipments, but they also wanted to layer the Passport experience on top of their DHL Express rates. When someone is buying $300 shoes, they don’t mind spending an incremental $50 to get them quickly. But a fast shipment without the right landed costs can create an expensive headache.
Passport’s end-to-end landed cost solution helps Ruby Has clients deliver a great experience to their international fans.
Fully landed cost calculator displays duties and taxes at checkout
Ultimately, the Passport solution has created meaningful benefits for Ruby Has and its clients
No more customs issues
Decreased total cost of shipping
Improved cross-border experience love for Ruby Has
For Ruby Has, Passport functions the same as any other listed carrier. We’re integrated into their TMS; their clients can create the logic for all DDP shipments to get our label; and we pick up parcels daily. There is no integration work needed.
Within 3 months of launching, Ruby Has proactively introduced Passport to existing clients, and has trained their team in how to offer the Passport solution to their entire customer base.
Welcome to Passport! How can we help?
− Passport Shipping team