Service Alerts

Effective April 29th, 2022, we will suspend international DDP mail acceptance to Ukraine, where transportation is widely unavailable due to widespread cancellations and restrictions into the area. DDU service is still available to Ukraine, however delays of 3 to 4 weeks should be anticipated.

Please be advised, we have suspended international mail acceptance to Afghanistan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Please be advised, we have suspended international mail acceptance to Belarus, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Effective February 16th, 2024 we will suspend international mail acceptance to Central African Republic, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Please be advised, we have suspended international mail acceptance to Palestinian Territories: Gaza Strip, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Please be advised, we have suspended international mail acceptance to Russia, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Please be advised, we have suspended international mail acceptance to Sudan, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Please be advised, we have suspended international mail acceptance to Syria, where transportation is unavailable due to widespread cancellations and restrictions into the area.

Please be advised, we have suspended international mail acceptance to Yemen, where transportation is unavailable due to widespread cancellations and restrictions into the area.

6-21-24

Monday, June 17, was a public holiday in Argentina. Business closures may result in delays of up to two days. 

5-9-24

Media reports indicate a one-day labor union strike in Argentina on May 9th, 2024, due to political unrest. While the exact implications are difficult to predict, some parcels could face delays of up to one week resulting from business closures.

6-6-24

Industry sources have informed us of Customs Clearance delays in Western Australia. Parcels traveling to this region may experience delays of up to one week.

5-23-24

Industry sources have informed us of Customs Clearance delays in Queensland, Australia. Parcels traveling to this region may experience delays of up to one week.

5-16-24

Industry sources have informed us of carrier delays in the Brisbane region of Queensland, Australia. Parcels traveling within this area may experience delays of up to one week.

5-9-24

Industry sources have reported flash flood conditions in New South Wales, Australia, particularly affecting Sydney and the central coast. Consequently, parcels traveling within the region may encounter longer than usual transit times. Although difficult to predict, delays of up to one week are anticipated.

3-22-24

The floods in Western Australia continue to impact transit into and within the region. We advise customers to anticipate delays of up to two weeks during this time. Additionally, post offices will be closed on March 29th to observe Good Friday.

3-15-24

We have been informed of flooding resulting in 2-3 day delays in Western Australia. This will also affect mail flow into and out of Australia.

3-8-24
We have been informed of bushfire delays impacting the following postal codes in regional Victoria: 3352, 3373, 3467, 3468, 3477, 3478, 3469, 3370 and 3352. This will also affect mail flow into and out of Australia. Please anticipate delays of one to two weeks.

3-1-24

We have been informed of bushfire delays impacting the state of Victoria in New South Wales. This will impact mail flow into and out of Australia. Please anticipate delays of one to two weeks.

2-16-24

We have been informed of shipping delays in Australia due to flooding and inclement weather, particularly in the regions of Queensland and Victoria. While difficult to predict, delays of up to two weeks are anticipated.

2-9-24

We have been informed of shipping delays in Australia due to flooding and inclement weather, particularly in the regions of Queensland and New South Wales. While difficult to predict, delays of up to two weeks are anticipated.

2-1-24

We have been informed of shipping delays in Australia due to flash flooding and inclement weather, particularly in the regions of Queensland and Victoria. While difficult to predict, delays of up to two weeks are anticipated.

1-25-24

We have been informed of shipping delays in Australia due to flooding and inclement weather, particularly in the regions of Queensland and Victoria. Expect transit delays of up to one week.

1-18-24

We have been informed of customs backlogs in Australia which are causing longer than usual transit times. While difficult to predict, delays of two to three weeks may be experienced for parcels undergoing formal clearance.

1-11-24

We have been informed of flash flooding and inclement weather conditions in Australia, particularly in the regions of Queensland and Victoria. While difficult to predict, parcel delays of one to two weeks are expected due to conditions.

1-5-24

We have been informed of severe flooding and inclement weather conditions in Australia which are resulting in longer than usual transit times.

Additionally, local sources have advised of a rail incident which occurred in Southern Australia which is impacting transit to and from Western Australia. While difficult to predict, parcel delays of up to two weeks are anticipated as a result of these weather and transportation related issues.

4-25-24

We have been advised of public worker strikes in Belgium. While difficult to predict, parcel delays of one to two weeks are expected.

2-7-24

Industry sources have advised us of a public worker strike in Belgium on February 7th, 2024. The situation is dynamic, however parcel delays of one to two weeks are expected.

2-1-24

Industry sources have advised us of a farmers protest in Belgium which is causing civil unrest and road blockages. The situation is dynamic, however parcel delays of one to two weeks are expected.

1-25-24

Industry sources have advised of snow and extreme cold conditions across Belgium. The situation is dynamic, however delays of up to one week are anticipated.

7-12-24

Local sources have informed us of flooding affecting Rio Grande do Sul, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.

5-30-24

Thursday, May 30th, 2024, is a public holiday in the Brazil. While the impact is expected to be minor, delays of up to three days should be anticipated.

5-9-24

We have been informed of severe flood conditions in the southern region of Rio Grande do Sul, Brazil. Given the dynamic nature of the situation, parcel delays of up to one week are anticipated for shipments destined for or passing through the affected area.

3-29-24

Heavy rain, flooding, and landslides have impacted the southeast region of Brazil, specifically Espirito Santo and Rio de Janeiro. Transit will likely be impacted and we are closely monitoring the situation.

3-22-24
Post offices will be closed to observe Good Friday on March 29th, 2024. Please expect delays of one to two days.

2-9-24
We have been informed of anticipated delays in Brazil due to the extended celebration of Carnival, February 10th through February 14th. While difficult to predict, parcel delays of up to one week may be experienced due to business and customs closures.

7-26-24

Media sources have reported wildfires in Eastern and Western Canada impacting zip codes TOE 1E0, TOH 1R0, TOH3X0,TOH 4G0, V0K 1B0, VOK 2R0, AOR 1B0 and those starting with A2V. While the situation evolves, parcels traveling within affected areas may experience delays of up to one week. 

7-19-24

Media sources have reported wildfires in Eastern Canada impacting zip codes A0R 1A0, G0G 1J0, A0R 1B0 and those starting with A2V. While the situation evolves, parcels traveling within affected areas may experience delays of up to one week.

7-12-24

Media sources have reported wildfires impacting zip codes X0E 0H0. While the situation evolves, parcels traveling within affected areas may experience delays of up to three days.

6-28-24

Monday, July 1, is a public holiday in Canada. Business closures may result in delays of up to two days.

6-21-24

Monday, June 24, is a public holiday in Quebec. Business closures may result in delays of up to two days.

Media sources have reported wildfires impacting the zip codes AOR 1A0 and XOE OHO. While the situation evolves, parcels traveling within affected areas may experience delays of up to two days. 

6-14-24

Negotiations between Canadian Border Patrol workers resulted in an effective agreement, preventing strikes. As a result, there will be no interruptions in operations or services.

6-7-24

We have been informed of a potential Border Patrol worker strike in Canada if an agreement is not reached by Friday, June 7th. Although there are currently no disruptions, delays may arise in the coming week. We are closely monitoring the situation and will redirect shipments as necessary to minimize any impact.

5-23-24

Media sources have reported wildfires in Northern British Columbia. While the situation is evolving, parcels traveling within affected areas may experience delays of up to one week.

5-16-24

Media sources have reported wildfires in the provinces of Alberta and British Columbia. While the situation is evolving, parcels traveling within affected areas may experience delays of up to one week.

5-3-24

Industry sources informed us of inclement weather conditions in Canada, particularly in the provinces of Newfoundland and Ontario, which are causing longer than usual transit times. Delays of up to one week are anticipated for parcels traveling to and through affected areas.

4-5-24

Delays are expected due to inclement weather in Quebec, New Brunswick, Nova Scotia, and southwest Ontario, including snow and freezing rain. To ensure the safety of drivers, deliveries will be made when conditions improve.

3-22-24

Post offices will be closed March 29th and April 1st to observe Good Friday and Easter Sunday. Please expect delays of up to three business days.

3-8-24

Local sources have advised of snow and freezing rain in Canada, particularly in the region of Alberta. While difficult to predict, delays of up to two weeks are anticipated.

3-1-24

Snow and freezing rain currently impact transit in eastern Canada, specifically the provinces of Ontario, Quebec, and Newfoundland and Labrador. Delays of one to two weeks are anticipated.

2-23-24

We have been informed of delays due to inclement weather in the Maritime region of Canada, impacting New Brunswick, Nova Scotia, and Prince Edward Island. Minor delays of 1-2 days are expected.

2-16-24

Local sources have advised of snow and inclement weather conditions in Canada, particularly in the region of Newfoundland. The situation is unpredictable at this time, however delays of up to one week are anticipated for parcels traveling through effected areas.

2-9-24

Local sources have advised of snow and extreme cold conditions in Canada, particularly in the regions of Quebec, Newfoundland and Nova Scotia. The situation is unpredictable at this time, however delays of up to one week are anticipated for parcels traveling through affected areas.

1-25-24

Industry sources have advised of snow and extreme cold conditions in Canada, particularly in the regions of British Columbia and Newfoundland. The situation is dynamic, however, delays of up to one week are anticipated.

1-18-24

Industry sources have advised of snow and extreme cold conditions across Canada. The situation is dynamic, however delays of up to one week are anticipated.

1-5-24

Industry sources have advised of snow and inclement weather conditions, particularly in the provinces of New Brunswick, Newfoundland, and Ontario. The situation is dynamic, however delays of up to one week are anticipated for parcels traveling to and through affected areas.

2-9-24
Media sources have informed us wildfires in Chile, particularly in the Valparaíso region. The situation is ever changing, however parcel delays of up to one week are anticipated.

2-10-24

Please be advised, delays are expected in China due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

1-6-24
We have been advised that Saturday, January 6th and Monday, January 8th are holidays in Colombia. Delays of up to one week should be anticipated due to business closures.

6-14-24

Industry sources have informed us of a service disruption affecting the Czech Republic. Parcels traveling within this area may experience delays of up to one week.

1-5-24

We have been advised of extreme arctic weather conditions which are impacting transit times to Denmark. While difficult to predict, parcel delays of up to one week are anticipated.

2-2-24

Media sources have informed us of a public worker strike to take place in Finland on February 1st and February 2nd 2024. Parcel delays of up to one week are likely.

1-5-24

We have been advised of extreme arctic weather conditions which are impacting transit times to Finland. While difficult to predict, parcel delays of up to one week are anticipated.

7-26-24

We have been informed of a local event, Paris 2024 Olympics, in Paris, France taking place from July 26 to August 11. Parcels traveling within this area may experience delays of up to three days. 

2-9-24

Media sources have advised of ongoing civil unrest in France as a result of recent farmers protests. Some areas are temporarily impassable due to road blockages. The situation is ever evolving, however parcel delays of one to two weeks are anticipated.

2-1-24

Industry sources have advised us of a farmers protest in France which is causing civil unrest and limited transportation. The situation is dynamic, however delays of one to two weeks are expected.

1-25-24

Local sources have informed us of snow, ice and high winds in France, which are affecting transit and delivery. The situation is unpredictable, however, delays of up to one week are expected in affected areas.

3-7-24

Media sources have advised of ongoing rail strikes along with industrial action by Lufthansa airline’s ground staff from March 7th – March 8th, causing flight delays and impacting mail handling. Minimal delays of up to three days may impact parcels.

3-1-24

A three-day union strike for nationwide ground staff at Lufthansa will occur from February 28th to March 1st. Minimal delays of up to three days may impact parcels.

3-22-24

Outages to the undersea fiber optic system that powers Ghana’s internet have temporarily stopped DDU service. This is impacting flights into Ghana as well as longer processing time within the country. This situation is dynamic, but we anticipate delays of up to one week while this issue is addressed.

5-1-24

We have been advised of public worker strikes in Greece. While difficult to predict, parcel delays of one to two weeks are expected.

3-1-24

A one-day strike occurred on February 28th, which will delay the collection, transport, and processing of both inbound and outbound international mail.

2-10-24

Please be advised, delays are expected in Hong Kong due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

3-1-24

Volcanic eruptions and the state of emergency continue in the Reykjanes peninsula. All residents have relocated and mail is being directed to temporary addresses. The situation is unpredictable; however, delays of two to three weeks are expected in affected areas.

2-9-24
Industry sources have advised us of continued volcanic activity in the southwestern region of Iceland, which is impacting parcel transit within the effected area. Parcel delays of up to two weeks are expected to continue.

1-18-24
Local sources have informed us of volcanic activity, particularly in the area of Grindavik, which are effecting transit and delivery. The situation is unpredictable, however delays of two to three weeks are expected in effected areas.

2-10-24

Please be advised, delays are expected in Indonesia due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

1-5-24

We have been informed that due to an IT systems issue, some detailed tracking events may be unavailable for parcels to Indonesia. Parcels are still moving and delivering, however some scan events may be temporarily unavailable.

1-25-24

We have been advised that due to inclement weather, parcels traveling to Ireland are experiencing transit delays. While difficult to predict, we expect delays of one week.

3-1-24

Israel Post has extended the period they will hold items for collection to 30 days due to reduced flight capacity into the country. Municipal elections closed offices on February 27th, which will add to delayed transit and delivery by one to three days.

1-19-24

We have been advised that due to limited availability of air transportation and a corresponding backlog, parcels to Israel are experiencing lengthy delays of two to three weeks.

1-5-24

Local sources have advised that due to limited availability of air transportation and a corresponding backlog, parcels to Israel are experiencing lengthy delays of 3 to 4 weeks beyond delivery estimates.

7-12-24

Media sources have reported inclement weather conditions in Italy, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.

2-16-24
We have been informed of a public worker strike in Italy that began on February 10th, 2024 which is still ongoing. Delays of up to one week are anticipated.

2-9-24
We have been informed of a public worker strike to take place in Italy on February 9th, 2024. Delays of up to one week are anticipated.

2-10-24

Please be advised, delays are expected in Japan due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

1-5-24

Industry sources have advised us of an earthquake in Japan which occurred on January 1st, 2024. Delays of one to two weeks are anticipated.

1-25-24

Media sources have advised that there are transportation delays caused by inclement weather in Luxembourg. The situation is dynamic, however, delays of up to one week are anticipated.

2-10-24

Please be advised, delays are expected in Malaysia due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

4-25-24

Industry sources informed us of inclement weather conditions in Mauritius which are causing longer than usual transit times. Delays of up to one week are anticipated.

3-1-24

Industry sources have advised that due to the effects of Severe Tropical Storm Eleanor, parcels to Mauritius are currently experiencing delays of up to two weeks, but we continuing to monitor the situation.

1-19-24

Industry sources have advised that due to the effects of tropical cyclone Belal, parcels to Mauritius are experiencing delays of up to one week.

2-9-24

Industry sources have advised us of a public worker strike in Mayotte, which is impacting transit times. Delays of one to two weeks are anticipated.

5-30-24

We have been informed of civil unrest in Mexico due to the upcoming presidential election. While there are no current disruptions, potential delays may arise in the coming week.

4-5-24

Please be advised that shipments to Mexico are minimally delayed due to disruptions to the customs import process. Regular movement is likely to resume in the coming days.

2-16-24

Industry sources have advised us of a public worker strike in Mexico, which is impacting transit times. Additionally, Mexican Customs have advised that they are experiencing a backlog. Delays of one to two weeks are anticipated.

3-1-24

A cyber attacked impacted Posta Moldovei on February 20th and continues to keep tracking page updates from being generated. Parcels are still in transit but may be missing scans.

1-5-24

We have been advised of extreme arctic weather conditions which are impacting transit times to Norway. While difficult to predict, parcel delays of up to one week are anticipated.

1-19-24

Media sources have advised that due to civil unrest and a state of emergency, parcels to Papua New Guinea are experiencing longer than usual transit times. While difficult to predict at this time, delays of one to two weeks are anticipated.

2-10-24

Please be advised, delays are expected in Philippines due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

3-6-24

A one-day strike occurred on March 6th as a result of farmers’ protests, will likely cause parcel delays in Warsaw.

2-9-24

Local sources have advised of temporary road blockages at the border to France which are impacting transportation into Portugal. While difficult to predict, parcel delays of one to two weeks are expected.

2-10-24

Please be advised, delays are expected in Singapore due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

2-10-24

Please be advised, delays are expected in South Korea due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

2-9-24

We have been advised of temporary road blockages at the border to France which are impacting transportation into Spain. Parcel delays of one to two weeks are likely.

1-18-24

Local sources have informed us of a public worker strike in Madrid which is expected to impact transit times. The situation is fluid, however delays of up to one week are expected.

1-5-24

We have been advised of extreme arctic weather conditions which are impacting transit times to Sweden. While difficult to predict, parcel delays of up to one week are anticipated.

2-10-24

Please be advised, delays are expected in Taiwan due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

7-26-24

Monday, July 29, is a public holiday in Thailand. Business closures may result in delays of up to two days.

7-19-24

Saturday, July 20, is a public holiday in Thailand. Business closures may result in delays of up to two days.

6-14-24

Industry sources have informed us of carrier delays in Thailand. Parcels traveling to this area may experience delays of up to three days.

6-3-24

Monday, June 3rd, 2024, is a public holiday in Thailand. Business closures may result in delays of up to three days.

5-22-24

Wednesday, May 22nd, 2024, is a public holiday in Thailand. Business closures may result in delays of up to three days.

5-4-24

Local sources informed us of a public holiday to take place in Thailand on Saturday, May 4th, 2024. Minor delays of up to one week are anticipated due to business closures.

4-5-24

Post offices may be closed or practicing limited hours between April 5th and 8th to celebrate Chakri Day on April 6th. Please check the office hours before retrieving your packages to avoid any inconvenience.

2-23-24

Thailand will be celebrating Makha Bucha Day from February 24th to February 26th. Government offices may be closed and parcel transit may be impacted. Regular services will resume on February 27th.

2-10-24

Please be advised, delays are expected in Thailand due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.

1-25-24

Industry sources have advised that due to the relocation of the Laksi/Bangkok mail center, DDU parcels are expected to have processing delays. While difficult to predict, we expect delays of two weeks.

5-30-24
Due to the continued deteriorating conditions as a result of the state of war in Ukraine, lengthy delays are expected. The situation remains ever changing, and so it is difficult to predict when conditions will improve. Parcel delays of 3-4 weeks beyond delivery estimates are likely.

4-25-24

We have been advised of severe weather conditions in UAE which are causing parcel delays. The situation is dynamic, however delays of one to two weeks are expected.

6-21-24

We have been informed of a local event, The Isle of Wight Festival, in Isle of Wight taking place on June 20-23. Parcels traveling within this area may experience delays of up to three days.

We have been informed of a local event, Glastonbury Festival, in Glastonbury taking place on June 26-30. Parcels traveling within this area may experience delays of up to three days.

5-27-24

Monday, May 27th, 2024, is a public holiday in the United Kingdom. While the impact is expected to be minor, delays of up to three days should be anticipated.

5-6-24

We have been advised of a public holiday to occur on May 6th, 2024 in the United Kingdom. Delays of up to one week are expected due to business closures.

3-22-24

Post offices will be closed March 29th and April 1st to observe Good Friday and Easter Monday. Minimal delays are expected.

3-1-24

Starting April 22nd, bladed items will no longer be permitted for import into the United Kingdom. Please contact your customer success manager if you require assistance precluding such items for shipment.

1-25-24

Local sources have informed us of high winds and flood warnings, particularly in the regions of North England and Scotland, impacting transit and deliveries in the affected regions. Expect transit delays of up to one week.

1-19-24

Industry sources have informed us of a snow and icy conditions in the United Kingdom, which are impacting transit times. While difficult to predict, delays of up to one week are likely.

1-12-24

Media sources have informed us of a winter storm advisory in the United Kingdom, which may impact transit times. While difficult to predict, delays of up to one week are likely.

1-5-24

Media sources have informed us of flooding and inclement weather conditions, particularly in the southern regions of the United Kingdom. Delays of up to one week are expected in effected areas.

7-12-24

FedEx has advised of potential delays due to Hurricane Beryl impacting Texas, Louisiana, and Massachusetts. Parcels traveling within these areas may experience longer-than-usual transit times

6-28-24

In observance of Independence Day, there will be no pickups on July 4th.There will be no LTL pickups on Thursday, July 4th. Passport teams will be operating with reduced staffing on Thursday, July 4th. Due to some carrier closures, possible driver shortages and a surge in capacity, Friday, July 5th may be at risk for delays as well. Normal operations should resume on Monday, July 8th. 

6-21-24

Passport was informed of a worker strike in Elk Grove Village, IL that took place from June 13 to June 18, which affected first mile, non LTL shipments to Passport’s ORD facility between June 10 and June 18. Please note that this strike did not involve Passport or its employees. However, due to UPS policy prohibiting drivers Passport International Service Updates from crossing picket lines, shipments to our Elk Grove Village, IL facility during this time may have been delayed and are in the process of being returned by UPS.

For our 3PL/ Self-fulfill Partners: Upon receipt at your facility, please contact us promptly to arrange expedited reshipping to us.

For our Brand Partners: We anticipate that all shipments will be recovered and processed by Wednesday, June 26, 2024. Please do not hesitate to reach out with any concerns or queries.

We have received confirmation that the labor strike in the area has concluded, and expect no further issues with deliveries going forward.

3-22-24

Post offices will be closed March 29th to observe Good Friday. This may result in a slight transit delay for parcels exporting the United States. Minimal delays are expected.

2-16-24

We have been informed of LTL Shipment Delays due to inclement weather in the Eastern United States. Minor delays of 1-2 days are expected.

6-14-24

Industry sources have informed us of a service disruption affecting Vietnam. Parcels traveling within this area may experience delays of up to one week.

2-10-24

Please be advised, delays are expected in Vietnam due to Lunar New Year celebrations and holiday closures, which take place from February 10th through February 17th. While difficult to predict, parcel delays of one to two weeks are anticipated.