Privacy Policy

Last modified: 19 Sept. 2024

About Passport and our Privacy Commitments

At Passport Global, Inc. and our affiliated group companies worldwide (“Passport,” “we,” “our” or “us”), we are committed to protecting your Personal Data in accordance with applicable data privacy laws.  This Privacy Policy describes the type of information we may collect from you or that you may provide when you access or use the content or functionality provided our website at www.passportshipping.com or any of its subdomains (the “Site”), use our applications provided via the Site or through third party websites or providers (the “App”), or when you access or use the services we make available on the Site and/or the App, whether as a guest or a registered user.  The content, functionality, and services we provide via the Site and App are collectively referred to as the “Service”. This Privacy Policy also describes how we may use and share that information as well as your privacy rights and choices about such collection, use, and sharing.

This Privacy Policy applies to information we collect through or in association with the Service including through electronic communications that are exchanged between you and us, such as email, text, or channels.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices as described in this Privacy Policy, you must immediately discontinue using the Service and take any necessary steps to remove cookies from your computing devices after leaving our Site.

This Privacy Policy may change from time to time (see Changes to this Privacy Policy). Your continued use of the Service after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. If you have any questions about our privacy practices, please contact us as set forth in the Contact Us section below.

Information We Collect

Personal Data refers to data that identifies or could reasonably be used to identify you. When you visit, use, or otherwise access the Service, we collect certain Personal Data from you.  The type of Personal Data that we collect may depend on how the Service applies to you. For example, businesses that use our Service to ship items to their customers disclose Personal Data about their customers to us; users that register to use our Service provide Personal Data for account setup and to use the Service; and we may collect Personal Data from users that visit our site.

Specifically, Personal Data may include information:

  • that may personally identify you, such as your name, e-mail address, phone number, and address, government IDs, identification numbers, and related information for customs-related purposes;
  • that is protected under California’s records destruction law (Cal. Civ. Code § 1798.80(e)), such as financial account information;
  • that is about you but individually may not specifically identify you, such as usage data reflecting what pages, links, features, and tools you use on the Service and your transaction history; and/or
  • about your internet connection (e.g., IP address), the equipment and software you use to access the Service (e.g., unique device identifiers, log files, information about your browser, operating system, software, and devices (collectively, “Personal Data”).

Data Minimization

We minimize the Personal Data we collect to that which is necessary to accomplish the objectives itemized in the Use of Your Information section.

Legal Basis for the Information We Collect

The legal bases under which we process your Personal Data include your consent, our legitimate interests, to satisfy our contractual obligations, or to satisfy our legal obligations.

USPS Privacy Act

Your Personal Data may be used to facilitate the purchase of postage and to fulfill transactional reporting requirements for US Postal Service postage systems. Collection is authorized by 39 U.S.C. 401, 403, and 404. Providing the information is voluntary, but if not provided, your transaction may not be processed. The US Postal Service does not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a US Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; and to contractors and other entities aiding us to fulfill the service (service providers). For more information regarding USPS privacy policies, visit www.usps.com/privacypolicy.

Ways We Collect Information

We collect this information from various sources, such as directly from you when you access or use the Service, automatically as you interact with the Service, or from third parties in conjunction with the Service.

1. Information You Provide to Us
We collect certain information you provide directly to us on or through our Service, such as:

  • information that you provide by filling in forms on or through the Service, which includes information provided at the time of registering to use the Service, posting material, or requesting further services;
  •  information we request/you provide when you enter a contest or promotion sponsored by us;
  • information we request/you provide when you report a problem with the Service;
  • records and copies of your correspondence (including email addresses, phone numbers, etc.) if you contact us;
  •  record of your transactions on or through the Service, including shipments; and
  • your responses to surveys that we might ask you to complete for research purposes.

2. Information Collected Automatically

As you navigate through and interact with the Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and usage patterns, including:

  • usage details, IP addresses, and information collected through cookies and other tracking technologies;
  • details of your visits to and use of the Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Service; and
  • information about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information.

While some information we collect automatically may only be statistical data and may not include Personal Data, we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties as it helps us to improve the Site and App and to deliver a better and more personalized Service, including by enabling us to:

  • estimate our audience size and usage patterns;
  • identify bugs and fix errors;
  • store information about your preferences, allowing us to customize the Service according to your individual interests, needs, and setting; and
  •  recognize you when you return to the Service.

Cookies, Pixels and other Tracking Technologies. The technologies we use for this automatic data collection may include cookies, web beacons, tracking pixels and other tracking technologies or third-party services. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations. You can set your browser to refuse all or some tracking technologies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may then be inaccessible or not function properly.

Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.

Use of Your Information

We use information that we collect about you or that you provide to us, including any Personal Data:

  • to provide the Service to you;
  • to operate, maintain, and improve the Service;
  • to provide you with information, products, or services that you request from us;
  • to fulfill any other purpose for which you provide it;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for shipping, billing, and collection;
  • to notify you about changes to our Service;
  • in any other way we may describe when you provide the information; and
  • for any other purpose with your consent.

We may also use your information to contact you about our goods and services that may be of interest to you. If you do not want us to use your information in this way, please let us know at privacy@passportshipping.com.

We may use information that does not identify you (including information that has been de-identified) without obligation to you except as prohibited by applicable law.

For information on your choices regarding how we use your information, see the Your Choices and Privacy Rights sections below.

Sharing of Your Information

We share information about you as follows:

1. Services Providers. We may share your information with, or receive your information from, our agents, vendors and other service providers (collectively “Service Providers”) in connection with their work on our behalf. Services Providers assist us with services such as shipping, payment processing, authentication, marketing and promotional services, website hosting, email communications, and technical support.

These Services Providers include various Logistics services providers and custom brokers.  They also include, without limitation:

Service Providers are required to keep your Personal Data confidential and are prohibited from using your information for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes.

2. Affiliates. We may share your information with our related entities, including our parent and sister companies. For example, we may share your information with our affiliates for customer support, marketing, and technical operations.

3. Third Parties. We may share your information with third parties, such as our brand partners, for purposes of facilitating your requests and in connection with measuring and improving the Site or Service and enabling other enhancements.

4. Merger or Acquisition. We may share your information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

5. Security and Compelled Disclosure. We may share your information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also share your information to protect the rights, property, life, health, security and safety of Passport, the Service, or any third party.

6. Consent. We may share your information for any other purpose disclosed to you and with your consent.

Without limiting the foregoing, in our sole discretion, we may share aggregated information which does not identify you or de-identified information about you with third parties or affiliates for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the Your Choices and Privacy Rights sections below.

Your Choices

1. Review and Update of Account Information

You may access, update, or remove certain information that you have voluntarily submitted to us through the Service by sending an email to us at privacy@passportshipping.com. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Additional information about privacy rights is set forth below in the Privacy Rights section.

2. Communications

If you have visited or used our Service, we may send you communications based on your consent or other legitimate interests.  You may of course opt out of non-essential communications, but will continue to receive essential communications, such as communications related to transactions conducted through the Service or regarding the security or integrity of the Service. You can opt-out of receiving promotional emails from us at any time by following the instructions as provided in emails to click on the unsubscribe link.

We will never share your information with a third party for such third party’s marketing purposes unless you have specifically consented to us doing so.

Your Privacy Rights

You may contact us using the information in the Contact Us section to exercise any of the rights outlined below. To ensure the privacy and protection of individuals, we are required to verify your identity (or that of your authorized agent) or otherwise authenticate your request(s), which we will do in accordance with the applicable privacy regulations. We may request specific information from you to confirm your identity, and in some circumstances, we may charge a reasonable fee for access to your information (if appropriate and permissible).

1. US State Privacy Rights

While not all US states afford rights like those afforded by California or other states that have passed data privacy legislation, we honor requests from any users that wish to exercise the rights enumerated in the Privacy Rights section below.

Please note that we are not required to grant a request to access/know or a request to delete with respect to Personal Data obtained from you in your role as an employee, owner, director, officer or contractor of a company and within the context of Passport contractually providing its services to such company.

2. Sale or Sharing of Personal Data

Passport does not sell or share your Personal Data. For purposes of this section, we use the terms ‘sell’ and ‘share’ as defined in the California Consumer Privacy Act (the “CCPA”).

3. Privacy Rights

Your specific privacy rights can vary based on the jurisdiction in which you reside.  However, at Passport, we honor rights all rights afforded by any applicable data privacy laws and regulations regardless of where you reside.  These rights include:

●        Right to access/know your information. You may request from us a list of (i) the Personal Data that we have collected about you, and (ii) the categories of third parties to whom we have disclosed your Personal Data.

  • Right to rectify your information if it is incorrect or incomplete.
  • Right to receive your information from us in a structured, commonly used and machine-readable format.
  • Right to delete your information (AKA Right to have your information erased or Right to be Forgotten). You may request, at any time, that we delete your information and direct our service providers to delete your information from their records.  We will honor such requests unless we are otherwise required to preserve the information.
  • Right to withdraw your consent to our processing of your information at any time.  This applies if our processing is based on consent.
  • Right to object to our processing of your information.  This applies if processing is based on legitimate interests.
  • Right to object to our processing of your information for direct marketing purposes.
  • Right to transmit your information to another controller without hindrance from us (data portability).
  • Right to have us disclose to you the Personal Data that we have sold to or shared with third parties.
  • Right to direct us not to sell or share your Personal Data to/with third parties (i.e., opt out of sale or sharing).

We will not discriminate against any user who exercises these rights.

4. Categories of Personal Information We Collect

As summarized in the Information We Collect section, we collect Personal Information from the following categories:

  • personal identifiers;
  • customer records information;
  • characteristics of protected classes;
  • commercial information;
  • biometric information;
  • internet or other electronic network activity information;
  • geolocation data;
  • professional and employment information; and
  •  inferences.

If you believe that our processing of your information is inconsistent with your data protection rights, please contact our Data Protection Officer at privacy@passportshipping.com or using the information in the Contact Us section below we can address your concerns.

5. Lodging a Complaint under the GDPR or the UK GDPR

In the case we have not adequately addressed your concerns under General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) or the UK GDPR, you have the right to lodge a complaint with the data protection supervisory authority of your country.

International Data Transfers

In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your information, process and store it outside your country of residence to wherever we or our third-party service providers operate. At this time all Personal Data is stored and kept within the United States. All data stored and transferred would be done so subject to appropriate conditions provided for in Chapter V of the GDPR, including execution of the European Commission Standard Contractual Clauses prior to any such transfer.  We are responsible for the processing of EU and United Kingdom Personal Data that we transfer to a third party acting as an agent on our behalf.

Children’s Privacy

The Service is intended for and directed to personals of legal age (i.e., adults). The Service is not intended to be used by minors and we do not knowingly collect Personal Data from minors.   If you believe we might have any information from a minor, please contact us at privacy@passportshipping.com.

Data Security

We take protecting your information seriously and have implemented the following reasonable security measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to the Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Service.

Retention of Information

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Information to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Personal Data for internal analysis purposes.

Changes to this Privacy Policy

We reserve the right to revise this Privacy Policy from time to time in our sole discretion. Any changes will be effective immediately upon posting of the revised Privacy Policy and updating the “last modified” date on the top of this Privacy Policy. Your continued use of the Service indicates your consent to the Privacy Policy then posted. If the changes are material, we will provide you additional notice to you through the Service (if you have an account with us) or through email (if we have your current valid email address). You are responsible for ensuring you maintain up-to-date contact information in your account with us, and for periodically visiting our Service and this Privacy Policy to check for any changes.

Contact Us

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us as follows:

a) Via email. If you have questions or complaints regarding our Privacy Policy or practices, please contact us by email at privacy@passportshipping.com.

b) Via direct mail. Passport, Attention: Data Privacy Compliance, Passport Global, Inc., 3790 El Camino Real, Suite 854, Palo Alto, CA 94306