Service Alerts: COVID-19

Last updated: July 9, 2020 at 8:30 PM PDT

Passport is committed to helping our customers navigate changes to international shipping during this challenging and difficult time. We have put together a page with detailed service disruption to all countries. Please check this page regularly to stay up to date with the latest developments.

For our brand partners, please turn off shipping to all countries where international service has been suspended. These shipments will not leave the United States until the suspensions have been lifted, and in some instances may be returned to sender. See the full list of country suspensions below.

If you have questions or need assistance, please contact us via the help button below.

New Service Updates: July 06 - 10

 

USMCA & DDP Shipments

As of July 1, all new duty and tax percentages offered by the new United States-Mexico-Canada Agreement are updated automatically within our calculator. Have questions? Reach out to the Passport team here

Service Suspensions Lifted: Significant Delays Expected

Effective July 10, 2020, all service will resume to the following countries:

  • Bahamas
  • Bangladesh
  • Egypt
  • India
  • Guatemala
  • Kuwait
  • Oman
  • Philippines
  • Thailand
  • Senegal
  • UAE

Expect significant delays as service resumes. 

 

Destination Country Scanning Issues

We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 

This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Singapore, and Russia.

 

All following service updates only apply to USPS Postal products (ePacket Equivalent, ePacket DDP, and IPA+)

 

USPS Ocean Freight Transport 

Passport will reach out directly if any of your parcels have been or are being transported via Ocean Freight. The Parcel list for fourth and fifth Ocean Liners will be distributed by Passport next week.

The first group of five ships destined for Europe have successfully arrived in Rotterdam, and are in the hands of PostNL. Scanning updates should now appear on customer tracking pages. Shipments are destined for:

  • Austria
  • Czech Republic
  • Denmark
  • Finland
  • Hungary
  • Netherlands
  • Poland
  • Spain
  • Sweden
  • Switzerland (specifically, parcels bound for Geneva and Zurich)

There are five (5) additional ocean liners scheduled to depart throughout June. Additional information to come:

4 Boats traveling via New York (JFK ISC) to Rotterdam

Boat 4: Arrived in Rotterdam as of June 16, and awaiting unloading of containers

Boat 6: Arrived in Rotterdam as of June 23, and awaiting unloading of containers

Boat 7: Arrived in Rotterdam as of June 30, and awaiting unloading of containers

Boat 8: Estimated Arrival date July 14th

1 Boat traveling via Los Angeles (LAX ISC) to Brazil

Boat 5: Arrived in Brazil on June 23, and awaiting unloading of containers

 

Service Alert Updates

Canada, the United Kingdom and Australia

Canada

Canada Post - DDU and DDP shipments

Canada Post has advised that signature required delivery is suspended, until further notice, for inbound items. As a result of potential impacts related to local facilities and air transportation, Canada Post will also be suspending On-time Delivery Guarantees for all parcel services, until further notice. This means that some residents and businesses may begin to experience slower than normal delivery times.

More information

 

United Kingdom

Royal Mail  - DDU Shipments

Royal Mail is actively monitoring the rapidly evolving Coronavirus situation. They have already made a series of adjustments to their parcel handling procedures. They have also taken the difficult decision to suspend the 1 pm delivery guarantee for Special Delivery items posted from Thursday 19 March 2020 until further notice (see below for more details). There may be more changes in the coming days and weeks. Per Royal Mail, normal deliveries and collections should take place in all parts of the UK.

More information

 

Hermes - DDP Shipments

Signature required delivery is suspended, expect delays in delivery. 

More information

 

Australia 

Australia Post - DDU and DDP Shipments

Major delays to Australia seen due to a combination of 3 factors: 

  • Reduction in flights from the USA to Australia. All carriers are working to secure additional uplift to service Australia and New Zealand over the next few weeks.
  • Reduction in staff to maintain social distancing at all USPS ISCs -- most are working with up to a 40% reduction in staffing, specifically Chicago (ORD) and Los Angeles (LAX). 
  • Australia Post has also reduced its staffing to maintain social distancing practices, which means that once the parcels make it to Australia, they are slow to be processed and delivered. 

 

Australia Post has advised that written proof of delivery is suspended, until further notice, for inbound items. Expect delays in delivery.

More information

Partial or Full Service Suspension

The following countries have shut down service for some or all of the country.

Partial Service Suspension

The Postal Service has advised that the below countries have partial service suspensions. 

Nigeria

DDP service is still running.

Continued suspension of ePacket Equivalent and IPA services (USPS) due to unavailability of transportation.

Saudi Arabia

DDP service is still running.

Continued suspension of ePacket Equivalent and IPA services (USPS) due to unavailability of transportation.

Dispatch and receipt of all ordinary and registered letter-post and parcel-post items has been suspended for two weeks with effect from Sunday, 29 March 2020. Dispatch and receipt of EMS items weighing up to 5 kg will, however, continue. During this time, quality of service, including delivery times and other quality standards, cannot be guaranteed.

Full Service Suspension: Please turn off shipping to the below areas.

The Postal Service will continue to accept and process mail destined for these countries; however, these parcels will be held within the United States’ postal network and delivered only once service is restored.

Angola

Service has been suspended as of 07 April 2020 until further notice. 

Argentina

Continued suspension of ePacket Equivalent and IPA services (USPS) due to unavailability of transportation.

Azerbaijan

Suspension due to unavailability of transportation.

Bahrain

Suspension due to unavailability of transportation.

Benin

Suspension due to unavailability of transportation.

The Postal Service will temporarily suspend international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.

Effective April 7, 2020, the Postal Service has temporarily suspended international mail acceptance to destinations where air and sea transportation is unavailable due to widespread cancellations and restrictions into the area. Customers are asked to refrain from mailing items addressed to Benin until further notice.

Bermuda

Suspension due to unavailability of transportation.

Bolivia

Suspension due to foreign postal operator service suspension.

The postal operator of Bolivia, effective from 22 March to 15 April 2020, it is temporarily ceasing all activities and is therefore declaring a situation of force majeure in relation to all mail (letter-post, parcel-post and EMS items).

Botswana

Suspension due to foreign postal operator service suspension.

Botswana’s post advises that it is suspending all international mail operations, including acceptance and processing of all inbound and outbound mail, from April 2 through April 30, or any other date announced, in compliance with a government lockdown.

Brunei

Service suspended due to unavailability of transportation.

 

Burkina Faso

Suspension due to unavailability of transportation.

Burundi

Suspension due to unavailability of transportation.

Cambodia

As of June 26th, service has been suspended due to unavailability of transportation.

Cameroon

Suspension due to unavailability of transportation.  Service has been suspended as of 07 April 2020 until further notice. 

Cape Verde

Suspension due to unavailability of transportation.

Cayman Islands

Suspension due to foreign postal operator service suspension.

The Cayman Islands Postal Service has advised that the suspension of all postal operations has been extended until 20 April 2020.

Chad

Suspension due to foreign postal operator service suspension.

The government of Chad has decided to close its land borders and suspend all flights, except for cargo, as from 19 March 2020 until further notice. 

Chile

Suspension due to unavailability of transportation.

International inbound mail addressed to Easter Island will no longer be accepted.

There will be delays in the processing and delivery of international inbound mail.

Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.

Cook Islands

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice.

Costa Rica

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Cuba

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. Post offices will remain open to provide electronic services, postal payment services, and services on behalf of third parties. Postal workers will continue to comply with the safety measures implemented by the Cuban government.

Curaçao

Suspension due to foreign postal operator service suspension.

Curacao’s post advises it is experiencing significant disruption to daily operations due to flight cancellations and other government-imposed measures and is therefore declaring a situation of force majeure and ceasing to accept inbound letters and parcels until sufficient transport capacity becomes available. The post will continue to provide delivery, cargo and money transfer services. In addition, it will operate a modified local delivery schedule with half its staff, and reduced staff at the retail counter and in customer service as well. Signatures will no longer be requested for any deliveries, and no proof of delivery can be provided until further notice.

Democratic Republic of the Congo

Suspension due to unavailability of transportation.

Service has been suspended as of 10 April 2020 until further notice.

Djibouti

Suspended all international flights arriving in and departing from Djibouti, with the exception of cargo flights, owing to the coronavirus (COVID-19) pandemic, with effect from 18 March 2020 and until further notice.  La Poste de Djibouti is therefore declaring a situation of force majeure and delays are expected in the handling and delivery of letter-post, parcel-post, and EMS items until sufficient transport capacity becomes available.

Dominica

As of June 26, service has been suspended due to lack of transportation. 

Dominican Republic

Suspension due to foreign postal operator service suspension.

Ecuador

Suspension due to foreign postal operator service suspension.

All postal services in Ecuador are suspended with immediate effect until further notice.

Ethiopia

Suspension due to unavailability of transportation.

All postal services in Ethiopia are suspended with immediate effect until further notice.

Faroe Island

Suspension due to unavailability of transportation.

Fiji

Suspension due to foreign postal operator service suspension.

Post Fiji is experiencing significant disruption in its daily operations, which has led to the suspension of collection and deliveries for all international mail categories (letter-post, parcel-post, and EMS items) and services.

Gambia

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Ghana

Suspension due to unavailability of transportation.

Grenada

Suspension due to unavailability of transportation.

Guinea Bissau

Suspension due to unavailability of transportation.  Service has been suspended as of 10 April 2020 until further notice. 

Guyana

Suspension due to unavailability of transportation.

Guyana’s post advises that the government has required staff work on rotation in view of the coronavirus (COVID-19) pandemic. This will directly affect all postal operations. In addition, all entry ports into the country have been closed for 14 days. Customers should expect delays in the handling and delivery of all mail.

Haiti

Suspension due to unavailability of transportation.

Honduras

Suspension due to foreign postal operator service suspension.

Honducor advises that it has suspended service across the entire supply chain, in accordance it the government lockdown of the entire territory of Honduras will until May 24, 2020, or a later date to be communicated in due course, (from the admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It, therefore, asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

Iraq

Suspension due to unavailability of transportation.

Ivory Coast

Suspension due to unavailability of transportation.

Jamaica

Suspension due to unavailability of transportation.

Jordan

Effective June 19, 2020, the Postal Service has temporarily suspend international mail acceptance to Jordan as transportation is unavailable due to widespread cancellations and restrictions into the area.

Kenya

Suspension due to unavailability of transportation.

Service has been suspended as of 10 April 2020.

Kirbati

Suspension due to unavailability of transportation.

Service has been suspended as of 10 April 2020.

Kosovo

Suspension due to unavailability of transportation.

Kyrgyzstan

Suspension due to unavailability of transportation.

Kyrgyzstan’s post advises that it is temporarily suspending the shipment of outbound mail in compliance with government measures to minimize the spread of the coronavirus (COVID-19). Incoming mail will continue to be delivered as usual.

Laos

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Latvia

Latvia’s post advises that it has extended the situation of force majeure until further notice. This is the result of an extended state of emergency through at least May 12 in response to the COVID-19 pandemic. The post can no longer guarantee service delivery standards. It has suspended processing of all inbound and outbound international mail conveyed via passenger air transport until further notice. It will strive to find alternative means to convey its outbound mail by truck or cargo air transport. Customers are advised that there may be significant delays. For preventive purposes, shipments are stored in a warehouse for 72 hours prior to transport. The post also will store postal items at its offices for up to 60 days to alleviate customers’ concerns about having to collect items immediately and help reduce the flow of customers at post offices.

Lebanon

Suspension due to unavailability of transportation.

The processing of all inbound and outbound international mail conveyed via passenger air transport has been suspended until further notice.

Lesotho

Suspension due to unavailability of transportation.

Service has been suspended as of 10 April 2020 until further notice. 

Liberia

Suspension due to unavailability of transportation.

Libya

Suspension due to foreign postal operator service suspension.

Libya's Postal service has alerted USPS that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic.

Madagascar

Suspension due to foreign postal operator service suspension.

The Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from 21 March 2020. In order to restrict human contact as far as possible, all passenger flights have been suspended, personal travel is strictly limited, and public transport services are no longer permitted to operate. These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post, and EMS items) is suspended. Consequently, Paositra Malagasy is no longer able to guarantee the quality of service for all categories of inbound and outbound mail (letter-post, parcel-post, and EMS items), in particular with regard to compliance with export and delivery standards for letter-post and EMS items.

Malawi

Suspension due to foreign postal operator service suspension.

Service has been suspended as of 07 April 2020 until further notice. 

Maldives

Suspension due to foreign postal operator service suspension.

Maldives Post has advised that the government of Maldives has decided to extend the measures adopted as a precaution against the spread of the global COVID-19 pandemic. Therefore, Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post, and EMS items) from March 19, 2020, through April 4, 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared.

Mauritania

Suspension due to unavailability of transportation.

Mauritius

Suspension due to foreign postal operator service suspension.

Mauritius Post has advised that all post offices nationwide remain closed for at least two more weeks, i.e. until April 15, 2020, in order to limit the spread of the novel coronavirus (COVID-19). A situation of force majeure has been declared and severe delays are to be expected in processing, transport and delivery of all classes of mail items due to the suspension of postal services and various flight cancellations. The collection of a signature on delivery of registered postal items has been suspended until further notice.

Additionally, all inquiries, including those handled electronically through the Internet-based systems for parcel-post, EMS and registered items, as well as telephone inquiries to call agents, are liable to be disrupted. 

Mongolia

Suspension due to unavailability of transportation.

Posta Moldovei has suspended all inbound and outbound mail (letter-post, parcel-post, and EMS items) until further notice.

Mongolia

Suspension due to foreign postal operator service suspension.

All international flights to and from Ulaanbaatar are suspended until 30 April 2020. The international mail processing center (MNULNA) will remain closed until 1 April 2020. This closure may be extended.

Mozambique

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Myanmar

Suspended all passenger flights from and to Yangon International Airport, with effect from 18 March 2020 until 30 April 2020 inclusive. Owing to this situation, Myanmar Post will be unable to provide outbound mail services (letter-post, parcel-post, and EMS items) to international destinations and is therefore ceasing, with immediate effect, to accept letter-post, parcel-post, and EMS items until passenger flights resume at Yangon International Airport.

Nepal

Suspension due to foreign postal operator service suspension.

Nepal Post advises that the government has extended its suspension of all incoming international flights until April 30. This, together with a lockdown that remains in force until April 15, is affecting all postal operations.

New Caledonia

Suspension due to foreign postal operator service suspension.

As a result, the Postal Service is currently unable to accept items destined for New Caledonia at any Post Office or postal facility location, effective April 3 until further notice. Customers are asked to refrain from entering items addressed to New Caledonia into the USPS system effective immediately.

New Guinea

Service has been suspended as of 10 April 2020 until further notice. 

Nicaragua

Suspension due to unavailability of transportation.

Pakistan

Suspension due to unavailability of transportation.

Panama

Suspension due to foreign postal operator service suspension.

All incoming and outgoing international flights to and from Panama have been suspended as of 19 March 2020. As a result, airlines have canceled mail transportation until further notice.  In view of this situation, Correos de Panamá would like to inform all member countries that transportation services for all categories of mail items (letter post, parcel post, and EMS) are suspended until further notice.  As a result, Correos de Panamá is no longer able to guarantee inbound and outbound mail standards and invokes the force majeure clause for quality of service and quality of remunerations for all categories of mail item (letter post, parcel post, and EMS) until further notice.  The postal network, national and international operations centers and national post offices will, however, remain open, but with a reduced workforce and modified working hours.

Papa New Guinea

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Paraguay

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Peru

Suspension due to foreign postal operator service suspension.

Postal services in Peru are suspended until 12 April 2020.

Republic of the Congo

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Rwanda

Suspension due to foreign postal operator service suspension.

Rwanda’s post advises the postal network is shut down as a result of government measures aimed at combating spread of the coronavirus (COVID-19). Mail processing and delivery are severely disrupted and processing of physical and electronic inquiries is suspended. These measures will remain in force until April 19. While these restrictions are in force, Rwanda’s post will not be able to meet its normal contractual obligations, in particular as regards quality standards. In addition, all passenger flights to and from Kigali International Airport are suspended.  

Samoa

Suspension due to foreign postal operator service suspension.

Samoa Post has advised that the suspension of all postal operations has been extended until further notice.

Seychelles

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Sierra Leone

Suspension due to unavailability of transportation.

Sint Maarten

Suspension due to unavailability of transportation. 

Solomon Islands

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

South Africa

Suspension due to foreign postal operator service suspension.

Because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked. All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed. South African Post Office therefore requests that delivery standards be suspended in this force majeure situation. At present, normal services are due to resume as of 17 April.

South Sudan

Suspension due to unavailability of transportation.

Sri Lanka

Suspension due to foreign postal operator service suspension.

A large number of international flights have been suspended, and the Sri Lankan Government has declared a “work from home” period until 27 March, subject to further extension if necessary to avoid further spread of COVID-19.  The Department of Posts is therefore suspending the processing and delivery of all international inbound and outbound mail (letter-post, parcel-post, and EMS items) until sufficient transport and workforce capacity is available.

Sudan

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Suriname

Suspension due to unavailability of transportation.

The country is in “lockdown”. The government has decided not to allow international flights until further notice. Quality of service for all types of inbound and outbound mail (letter post, parcels, and EMS) is impacted. For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.

Swaziland (Eswatini)

Suspension due to unavailability of transportation.

Tajikistan

Suspension due to the unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Tajik Post advises that the government has implemented a series of measures, effective from May 31, 2020, to reduce the risk of the spread of the novel coronavirus (COVID-19). These measures include the cancellation of all international flights. As this results in a lack of transport capacity, Tajik Post has declared a situation of force majeure, with effect from March 20. 2020, and the shipment of all categories of outbound and transit mail is suspended until further notice. Nevertheless, Tajik Post asks all Union member countries to continue sending their mail dispatches to Tajikistan via air cargo and charter flights, or by any other means of transport that remains possible. Inbound mail to Tajikistan will continue to be delivered as usual.

Tanzania

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice.

Timor-Leste

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice.

Tonga

Suspension due to unavailability of transportation.

Tonga Post Ltd advises customers to expect impacts on postal operations and quality of service for all types of inbound and outbound mail due to the government’s declaration of emergency effective 20 March 2020 for one month (period subject to extension). The measures will have repercussions on Tonga Post’s ability to keep its sorting and delivery operations running. Therefore, service delivery standards cannot be guaranteed, and a force majeure clause regarding the quality of service is being invoked until the situation returns to normal.

Trinidad and Tobago

Suspension due to unavailability of transportation.

Turks and Caicos

Suspension due to unavailability of transportation.

Uganda

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice.

Uruguay

Suspension due to unavailability of transportation.

Uruguay’s post has taken steps to minimize spread of the coronavirus (COVID-19). Staff numbers in postal facilities are being reduced as far as possible, and teleworking introduced where feasible. Direct physical contacts are being minimized. Post offices with large numbers of customers are being kept closed with special collection points set up directly with customers. These measures, along with the suspension and reduction of international flights and connections, will impact inbound and outbound postal operations and delivery.

Vanuatu

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Venezuela

Suspension due to unavailability of transportation.

Service has been suspended as of 07 April 2020 until further notice. 

Yemen

Suspension due to unavailability of transportation.

Zambia

Suspension due to unavailability of transportation.

Zimbabwe

Suspension due to foreign postal operator service suspension.

A lockdown of all services in the country has been affected, except for a few specified critical utilities that exclude postal services.  In compliance with the lockdown, ZIMPOST is therefore suspending all operations (counter and mail services), including the acceptance and processing of all inbound and outbound mail (letters, parcels and EMS) until the end of the lockdown on Tuesday, 19 April 2020, or any other date announced by the government.

Delays

The following countries have warned of delays due to reduction in staff, many have also suspended “hand-to-hand” delivery (signature required).

Antigua and Barbuda

Effective Friday, May 22, 2020, the Postal Service™ will resume acceptance of mail destined to Antigua and Barbuda. Expect delays. 

Aruba

Effective Friday, May 22, 2020, the Postal Service™ will resume acceptance of mail destined to Aruba. Expect delays. 

Austria

Austrian Post has advised that significant delays are to be expected in the delivery of all inbound mail until April 14, or until regulatory measures are lifted. As a result, customers should expect delivery delays for all letters and parcels.

Bahamas

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Bangladesh

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Barbados

Effective Friday, May 22, 2020, the Postal Service™ will resume acceptance of mail destined to Barbados. Expect delays. 

Belarus

The current situation will have a major impact on the quality of service for all types of inbound and outbound mail. Under these circumstances, RUE “Belpochta” can no longer guarantee service delivery standards (including delivery times and other quality parameters). As far as possible, international and domestic operations will be continued on a regular basis.

Belgium

International and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • Post offices will remain open in general but will be closed on Saturdays

  • For domestic and inbound international items that would normally require a signature, the postwoman  or postman will sign for a delivery in place of the customer (but in the customer’s presence)

  • bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments

Belize

Effective Friday, May 22, 2020, the Postal Service™ will resume acceptance of mail destined to Belize. Expect delays. 

Bhutan

Bhutan Post is experiencing significant disruption to its daily operations. This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until normal transport capacity becomes available. Bhutan Post is therefore declaring a situation of force majeure in relation to all international letter-post (including Prime Express), parcel-post and EMS services.

Bosnia and Herzegovina

As of May 15, 2020, the Postal Service will now accept mail and parcels destined for Bosnia and Herzegovina. This applies to all service levels (IPA, DDU, and DDP). All parcels that have been held at our facility for these countries will be shipped at this time. Please expect delays as there will be a severe backlog. 

Bulgaria

Bulgarian Government declared a state of emergency on 13 March 2020, and has introduced various measures such as self-isolation, social distancing, advising people to work from home and restricting travel, with the aim of minimizing the spread of COVID-19.  Under these circumstances, Bulgarian Posts can no longer guarantee service delivery standards (including delivery times and other quality parameters).

Cambodia

Effective May 29, 2020, the Postal Service™ will resume acceptance of mail destined to Cambodia. Expect delays. 

China

As airlines continue to reduce or cancel their flights to mainland China, there are heavy backlogs at the transit hubs and delays to and from China. 

According to the World Health Organization, coronaviruses do not survive for long on objects. It is therefore safe to receive postal items from China without risk of contracting the new coronavirus.

The U.S. Postal Service (USPS) continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area. In addition, customers may see delays in mail and packages destined to China as well as from China.

USPS is undertaking all reasonable measures to minimize the impact to our customers.

Colombia

Effective Friday, May 22, 2020, the Postal Service™ will resume acceptance of mail destined to Colombia. Expect delays. 

Cyprus

All commercial flights to Cyprus are suspended for 14 days.  In addition, Cyprus Post asks member countries to suspend all category A dispatches to Cyprus until further notice or to send them via cargo flights.

Denmark

Post Danmark (PostNord Denmark) has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect.

Egypt

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

El Salvador

Correos de El Salvador has advised that it will need to reduce its workforce across the logistics chain. As a result, customers should expect delivery delays for all letter-post, parcel-post, and EMS items.

Estonia

As of May 15, 2020, the Postal Service will now accept mail and parcels destined for Estonia. This applies to all service levels (IPA, DDU, and DDP). All parcels that have been held at our facility for these countries will be shipped at this time. Please expect delays as there will be a severe backlog. 

France

Commencing 30 March 2020, La Poste will implement a new organization based on three working days per employee available to work. This new organization aims to maintain the universal service to the greatest possible extent while safeguarding the health of La Poste’s employees.  Consequently, the industrial capacity of the postal network will be significantly reduced and La Poste will be unable to accept inbound letter-post flows in their entirety for the upcoming weeks, during which there will be four days of reception: Tuesday, Wednesday, Thursday and Friday. Efforts will be focused on urgent flows and the delivery of small packets able to help people during this confinement period.  Therefore, La Poste would be grateful if operators could relay this information to their customers and ask them to defer their non-urgent shipments to France.

For the same reason, La Poste will be unable to receive the following letter-post items:

  • non-priority (mail categories B and C);
  • M bags, returns, and IBRS;
  • Transit mail;
  • Rail and sea dispatches.

Moreover, La Poste requests that each operator reduce the volume dispatched to France. Operators will be contacted by La Poste teams to manage the operational aspects.

French Polynesia

French Polynesia’s post has resumed all postal services following the full reversal of the lockdown initially implemented to limit the spread of COVID-19.

 

Domestic flights are gradually being reintroduced and domestic maritime routes are operational for destinations that cannot yet be reached by air. As international airfreight flights with France have resumed on a weekly basis, it can now guarantee inbound and outbound international mail to and from France.

Georgia

The Government of Georgia has taken measures to reduce the spread of the novel coronavirus (COVID-19). As these measures include the self-quarantine of staff, significant delays are to be expected in the delivery of all inbound mail (letter-post, parcel-post, and EMS items).  In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Georgian Post to collect and provide written proof of delivery.

Germany

Deutsche Post has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

Greece

Hellenic Post faces major difficulties in mail collection and delivery.

Guatemala

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

India

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Israel

As of May 8th, service has been restored to Israel. 

Israel Postal Company advises it will continue to process incoming and outgoing mail, giving priority to premium services such as express mail service and PRIME, and will make every effort to ensure regular distribution of mail. However, due to government restrictions to minimize spread of the coronavirus (COVID-19), the post can no longer guarantee service delivery standards with designated operators and any interested third parties and is invoking force majeure with respect to any such standards. Additionally, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.

Italy

Poste Italiane has instituted further measures with regard to the acceptance and delivery of parcels, in accordance with physical distancing requirements.   If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt.  The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website: www.poste.it/emergenza-covid19.html

Furthermore, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. Union member countries and their designated postal operators are kindly asked to comply with these restrictions. However, these restrictions do not apply to donations.

Kuwait

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Liechtenstein

All letter-post, parcel-post and EMS items requiring a signature upon delivery are no longer being signed when handed over to the addressee, for health and safety reasons.  For such items, the postman/postwoman will leave a note in the signature field of the handheld device.

Lithuania

To eliminate customer interaction at the doorstep and in accordance with physical distancing requirements, Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature.  Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed.

Luxembourg

Post Luxembourg has advised that delivery will be conducted via methods that restrict direct contact. For all letter-post, parcel-post and EMS items requiring a signature on delivery, the addressee’s signature will be replaced by the mail carrier's signature, together with the delivery code, in the signature field.

Malaysia

Delays are to be expected in the processing, transportation, and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19.  For inbound mail deliveries, letter-post, parcel-post, and EMS items will be handled as follows: Items requiring a signature on delivery will no longer be signed for at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest.   For the delivery of items to a mailroom, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

Mali

Suspended all commercial flights (other than cargo flights) from affected countries, which will affect postal services.

Mexico

Owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia, and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on the quality of service in relation to both inbound and outbound mail.  Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments (letter-post, parcel post, and EMS items) as a result of the COVID-19 pandemic and its effects on services worldwide. Until further notice, only services to Canada and the United States of America will be maintained.

Moldova

As of May 15, 2020, the Postal Service will now accept mail and parcels destined for Moldova. This applies to all service levels (IPA, DDU, and DDP). All parcels that have been held at our facility for these countries will be shipped at this time. Please expect delays as there will be a severe backlog. 

Montenegro

As of May 15, 2020, the Postal Service will now accept mail and parcels destined for Montenegro. This applies to all service levels (IPA, DDU, and DDP). All parcels that have been held at our facility for these countries will be shipped at this time. Please expect delays as there will be a severe backlog. 

Netherlands

PostNL has advised that all letter-post, parcel-post, and EMS items requiring a signature on delivery will no longer be signed at the time of delivery. For these items, the mail carrier will ask the recipient for the last three digits of the recipient’s ID reference number, and this information will be entered by the carrier in the signature field on their handheld device. This temporary measure will be effective until further notice.

New Caledonia

Effective Friday, May 22, 2020, the Postal Service™ will resume acceptance of mail destined to New Caledonia. Expect delays. 

New Zealand

New Zealand Post has announced changes for all letter-post, parcel-post, and EMS items requiring a signature on delivery. Effective immediately, the mail carrier will ask for the recipient’s name (to record proof of delivery), and leave the item on the doorstep. The person receiving the item will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the carrier will leave a card with details of the delivery, and return the item to the Post Office. This temporary measure will remain in effect until further notice.

Nicaragua

Effective Friday, May 22, 2020, the Postal Service™ will resume acceptance of mail destined to Nicaragua. Expect delays. 

North Macedonia

Skopje Airport is closed to all international flights from 19 March 2020 until further notice. Exchanges of mail with the designated operators of neighboring countries are being organized where possible. This situation will have a major impact on operations, and quality of service for all types of inbound and outbound mail (letter post, parcel post, and EMS) is affected. The measures will also have repercussions on Post of North Macedonia’s ability to keep its sorting and delivery operations running.

Oman

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Philippines

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Portugal

CTT Correios de Portugal has announced changes for letter-post, parcel-post, and EMS items requiring a signature on delivery. Effective immediately, the mail carrier will ask the recipient for their given name and family name, and will enter this information, followed by “CV19”, in the signature field on the handheld device. This temporary measure will remain in effect until further notice.

Romania

Travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail (letter post, parcels, and EMS). This will have a major impact on operations and, consequently, on quality of service.

Saint Lucia

Is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices. This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries.

Senegal

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Slovenia

Pošta Slovenije has advised that significant delays are to be expected for all inbound and outbound letter post, parcel post and EMS items until the end of the epidemic. Furthermore, should the situation worsen, it will be forced to temporarily suspend the acceptance of mail for destinations outside Slovenia to which transport is not available. 

Slovenia has suspended signature on delivery for inbound items insofar as possible. In order to avoid human contact, Pošta Slovenije will deliver items using alternative delivery methods where possible. This includes delivery to agreed locations without physical contact (e.g. P.O. boxes, mailboxes, parcel lockers) and delivery without signature (to this end, a new “contact-free delivery” status for internal items has been introduced within the domestic Track & Trace system).

Spain

Correos y Telégrafos has advised that many airlines have canceled their flights to Madrid. As a result, the distribution of international mail will be subject to major delays until the situation returns to normal.

The post is working on a plan to gradually resume normal operations over the coming weeks.

Switzerland

Swiss Post has had to change its delivery process for all items requiring a signature on delivery. With effect from 16 March 2020, letter-post, parcel-post, and EMS items requiring a signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.

Thailand

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Trinidad and Tobago

Effective Friday, May 22, 2020, the Postal Service™ will resume acceptance of mail destined to Trinidad and Tobago. Expect delays. 

Turkey

A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post, and EMS items). For this reason, service delays are to be expected for inbound and outbound postal items.

Ukraine

In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Ukrposhta to collect and provide written proof of delivery. Ukrposhta kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which, in some cases, may not allow for the provision of written proof of delivery under these special circumstances.

United Arab Emirates

Service suspension lifted as of July 10, 2020. Please expect delays as deliveries resume. 

Vatican

Despite a reduction in staff resulting from the situation, Poste Vaticane has put in place a skeleton service enabling continuity to be maintained in the provision of essential services.  The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards (delivery times and other quality performance parameters).   

Vietnam

The government is taking measures to minimize the spread of COVID-19 in the following locations from 7 March 2020:

Ha Noi (100000–159999), Hai Phong (180000–189999), Quang Ninh (200000–209999), Soc Trang (950000–959999), Hung Yen (160000–169999), Quang Binh (510000–519999), Quang Nam (560000–569999), Da Nang (550000–559999), Hau Giang (910000–919999), Binh Dinh (590000–599999), Bac Giang (230000–239999), Hue (530000–539999), Thai Nguyen (250000–259999), Ninh Thuan (660000–669999), Kien Giang (920000–929999), Quang Tri (520000–529999), Ha Tinh (480000–489999), Nghe An (460000–479999), Ninh Binh (430000–439999), Ho Chi Minh (700000–769999), and Thanh Hoa (440000–459999).

Therefore, the delivery of letter-post, parcel-post, and EMS items to the above locations may be delayed and may not follow the service standards declared in the UPU compendia.

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